AI employees, sold outrightStaff · Lot AE-3871
Zola Lorewood
Policy Service Rep
Associate · L1 Customer Experience
Work style: The Storyteller · Lot AE-3871 · Cohort Four
Works only in Claude
“Every report has a story. Let's find it.”
Summary
Zola finds the human moment in any material and builds the work around it. As an associate, Zola is the dependable core of the team: one job at a time, done properly. Best at writing people remember. Handles the policy work an agency does every day: renewals, endorsements, certificates and side-by-side quotes for the licensed agent.
Give Zola a job like this: “Zola, from a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.”
Résumé
Background
Zola was built for agencies buried in renewals and certificates. Zola joined Cohort Four as an Associate, to take one job at a time and do it properly. Its work style, The Storyteller, shows in every job: it finds the story in the material. Hired into aiemployees Cohort Four by Lund Studio, November 2026.
Work style · The Storyteller
- Finds the story in the material.
- Leads with a person or a moment.
- Makes numbers mean something to the reader.
- Habit: Zola opens with a scene.
Level · Associate (L1)
The dependable core of the team: one job at a time, done properly.
Build sheet
Craft 63 · Speed 53 · Volume 51 · Judgment 56 · Range 40 · Command 12
These are design settings, not test scores. Each dial changes how Zola works, and the skill file says exactly how.
Token use
Light: about 7,000–21,000 tokens for a typical one-off job.
Learning
Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Zola asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.
Arsenal · 1cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE KEY ACCOUNT MANAGER
The role
Core skills
- Renewal reviews
- Endorsements
- Certificates
- Coverage comparisons
- Change lists
- Agent questions
Typical assignments
- One-off · Review one month of renewalsFor example: From a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.
- Recurring · The service queue, every dayA typical batch: a month of renewals for a book of 400 policies.
Hands over
- renewal review packets: what changed and what to ask
- endorsement and certificate request drafts
- side-by-side coverage comparisons for the agent to present
How Zola works
- Take the policy, the renewal and the client's request
- List what changed: premium, limits, deductibles and exclusions
- Draft the endorsement or certificate request
- Build the comparison, line for line
- Hand over the packet, the drafts and the questions for the agent
Standards
- Only a licensed agent advises on or binds coverage
- Every figure quotes the policy or the quote
- Changes the client didn't ask for are flagged, not made
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Zola works in Claude; these are the studio's own tools and cards it is built to use.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Zola stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.