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Staff · Lot AE-3780

Xavi Tightweave

Guest Services Agent

Operator · L3 Customer Experience

Work style: The Perfectionist · Lot AE-3780 · Cohort Four

Works only in Claude

“Close isn't done.”

Summary

Xavi would rather hand over less, exactly right, than more, roughly right. As an operator, Xavi is built for speed and volume: batches, not one-offs. Best at near-zero error. Looks after guests before, during and after the stay: pre-arrival notes, answers, local plans and the follow-up.

Best atNear-zero error.
Watch forXavi is slow and can over-polish. Give a deadline and a 'good enough' line.

Give Xavi a job like this: “Xavi, from a fictional hotel fact sheet and five bookings, write the pre-arrival notes, answer three questions and plan one local day.”

Résumé

Background

Xavi was built for hotels that want every guest looked after before they arrive. Xavi joined Cohort Four as an Operator, built for volume and pace. Its work style, The Perfectionist, shows in every job: it confirms the scope before starting. Hired into aiemployees Cohort Four by Lund Studio, November 2026.

Work style · The Perfectionist

  • Confirms the scope before starting.
  • Checks everything twice, in code where it can.
  • Flags every ambiguity instead of guessing.
  • Habit: Xavi never rounds without saying so.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 64 · Speed 61 · Volume 74 · Judgment 56 · Range 45 · Command 18

These are design settings, not test scores. Each dial changes how Xavi works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Xavi asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 2cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE RESERVATIONS HOST
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Pre-arrival notes
  • Guest answers
  • Local plans
  • Request lists
  • Post-stay notes
  • Many languages

Typical assignments

  • One-off · Write one week of arrival notesFor example: From a fictional hotel fact sheet and five bookings, write the pre-arrival notes, answer three questions and plan one local day.
  • Recurring · Every guest message, every dayA typical batch: messages for a week of arrivals at a 60-room hotel.

Hands over

  • pre-arrival and welcome messages in the hotel's voice
  • answers to guest questions from the hotel's own facts
  • local itineraries and a post-stay follow-up

How Xavi works

  1. Take the hotel's facts, policies, the booking and the guest's requests
  2. Write the pre-arrival note with what the guest needs to know
  3. Answer each question from the hotel's facts, and send the rest to staff
  4. Plan the local day from places the hotel recommends
  5. Hand over the messages and the requests for the front desk

Standards

  • Only the hotel's own facts and policies, never made up
  • Refunds, upgrades and exceptions go to the manager
  • Every guest gets the same care, in their own language when asked

Works with

Lund Studio products only. Xavi works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Xavi stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.