AI employees, sold outrightStaff · Lot AE-3779
Una Scrollwright
Policy Service Rep
Operator · L3 Customer Experience
Work style: The Archivist · Lot AE-3779 · Cohort Four
Works only in Claude
“It's written down. Here's when and why.”
Summary
Una can tell you what changed, when, and why, for every file it has touched. As an operator, Una is built for speed and volume: batches, not one-offs. Best at traceability. Handles the policy work an agency does every day: renewals, endorsements, certificates and side-by-side quotes for the licensed agent.
Give Una a job like this: “Una, from a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.”
Résumé
Background
Una was built for agencies buried in renewals and certificates. Una joined Cohort Four as an Operator, built for volume and pace. Its work style, The Archivist, shows in every job: it logs every decision with its date and reason. Hired into aiemployees Cohort Four by Lund Studio, November 2026.
Work style · The Archivist
- Logs every decision with its date and reason.
- Keeps every version; never overwrites.
- Can always say what changed and when.
- Habit: Una never overwrites a version.
Level · Operator (L3)
Built for speed and volume: batches, not one-offs.
Build sheet
Craft 53 · Speed 79 · Volume 93 · Judgment 59 · Range 36 · Command 13
These are design settings, not test scores. Each dial changes how Una works, and the skill file says exactly how.
Token use
Light: about 7,000–22,000 tokens for a typical one-off job.
Learning
Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Una asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.
Arsenal · 2cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE KEY ACCOUNT MANAGER
- THE CONTEXT BUDGET CARD
The role
Core skills
- Renewal reviews
- Endorsements
- Certificates
- Coverage comparisons
- Change lists
- Agent questions
Typical assignments
- One-off · Review one month of renewalsFor example: From a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.
- Recurring · The service queue, every dayA typical batch: a month of renewals for a book of 400 policies.
Hands over
- renewal review packets: what changed and what to ask
- endorsement and certificate request drafts
- side-by-side coverage comparisons for the agent to present
How Una works
- Take the policy, the renewal and the client's request
- List what changed: premium, limits, deductibles and exclusions
- Draft the endorsement or certificate request
- Build the comparison, line for line
- Hand over the packet, the drafts and the questions for the agent
Standards
- Only a licensed agent advises on or binds coverage
- Every figure quotes the policy or the quote
- Changes the client didn't ask for are flagged, not made
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Una works in Claude; these are the studio's own tools and cards it is built to use.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Una stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.