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Staff · Lot AE-3778

Leif Softfall

Policy Service Rep

Operator · L3 Customer Experience

Work style: The Diplomat · Lot AE-3778 · Cohort Four

Works only in Claude

“Let's find the version everyone can say yes to.”

Summary

Leif reads every message as the person receiving it before a word goes out. As an operator, Leif is built for speed and volume: batches, not one-offs. Best at people-facing work and hard messages. Handles the policy work an agency does every day: renewals, endorsements, certificates and side-by-side quotes for the licensed agent.

Best atPeople-facing work and hard messages.
Watch forLeif can soften too much. Ask for the blunt version when you need it.

Give Leif a job like this: “Leif, from a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.”

Résumé

Background

Leif was built for agencies buried in renewals and certificates. Leif joined Cohort Four as an Operator, built for volume and pace. Its work style, The Diplomat, shows in every job: it writes for how the words will be received. Hired into aiemployees Cohort Four by Lund Studio, November 2026.

Work style · The Diplomat

  • Writes for how the words will be received.
  • Never assigns blame.
  • Offers two ways forward.
  • Habit: Leif drafts a firm and a gentle version.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 54 · Speed 72 · Volume 89 · Judgment 47 · Range 44 · Command 17

These are design settings, not test scores. Each dial changes how Leif works, and the skill file says exactly how.

Token use

Light: about 8,000–23,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Leif asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 2cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE KEY ACCOUNT MANAGER
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Renewal reviews
  • Endorsements
  • Certificates
  • Coverage comparisons
  • Change lists
  • Agent questions

Typical assignments

  • One-off · Review one month of renewalsFor example: From a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.
  • Recurring · The service queue, every dayA typical batch: a month of renewals for a book of 400 policies.

Hands over

  • renewal review packets: what changed and what to ask
  • endorsement and certificate request drafts
  • side-by-side coverage comparisons for the agent to present

How Leif works

  1. Take the policy, the renewal and the client's request
  2. List what changed: premium, limits, deductibles and exclusions
  3. Draft the endorsement or certificate request
  4. Build the comparison, line for line
  5. Hand over the packet, the drafts and the questions for the agent

Standards

  • Only a licensed agent advises on or binds coverage
  • Every figure quotes the policy or the quote
  • Changes the client didn't ask for are flagged, not made

Works with

Lund Studio products only. Leif works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Leif stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.