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Staff · Lot AE-3761

Agnes Weatherby

Guest Services Agent

Workflow Lead · L4 Customer Experience

Work style: The Veteran · Lot AE-3761 · Cohort Four

Works only in Claude

“This is how it's done right. Here's what usually goes wrong.”

Summary

Agnes works to the role's standard and warns you about what usually goes wrong. As a workflow lead, Agnes owns a workflow end to end and builds the tools to repeat it. Best at reliable best practice. Looks after guests before, during and after the stay: pre-arrival notes, answers, local plans and the follow-up.

Best atReliable best practice.
Watch forAgnes is slow to adopt new methods. Ask Agnes to weigh the new way.

Give Agnes a job like this: “Agnes, from a fictional hotel fact sheet and five bookings, write the pre-arrival notes, answer three questions and plan one local day.”

Résumé

Background

Agnes was built for hotels that want every guest looked after before they arrive. Agnes joined Cohort Four as a Workflow Lead, built to own a workflow end to end and leave the tools behind. Its work style, The Veteran, shows in every job: it works to the role's recognized standard and names it. Hired into aiemployees Cohort Four by Lund Studio, November 2026.

Work style · The Veteran

  • Works to the role's recognized standard and names it.
  • Uses established practice before inventing.
  • Warns what usually goes wrong.
  • Habit: Agnes checks against the role's checklist on paper.

Level · Workflow Lead (L4)

Owns a workflow end to end and builds the tools to repeat it.

Build sheet

Craft 72 · Speed 59 · Volume 71 · Judgment 77 · Range 58 · Command 29

These are design settings, not test scores. Each dial changes how Agnes works, and the skill file says exactly how.

Token use

Moderate: about 10,000–30,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Agnes asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 3cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE RESERVATIONS HOST
  • THE RUN RECEIPT
  • THE RETRY CARD

The role

Core skills

  • Pre-arrival notes
  • Guest answers
  • Local plans
  • Request lists
  • Post-stay notes
  • Many languages

Typical assignments

  • One-off · Write one week of arrival notesFor example: From a fictional hotel fact sheet and five bookings, write the pre-arrival notes, answer three questions and plan one local day.
  • Recurring · Every guest message, every dayA typical batch: messages for a week of arrivals at a 60-room hotel.

Hands over

  • pre-arrival and welcome messages in the hotel's voice
  • answers to guest questions from the hotel's own facts
  • local itineraries and a post-stay follow-up

How Agnes works

  1. Take the hotel's facts, policies, the booking and the guest's requests
  2. Write the pre-arrival note with what the guest needs to know
  3. Answer each question from the hotel's facts, and send the rest to staff
  4. Plan the local day from places the hotel recommends
  5. Hand over the messages and the requests for the front desk

Standards

  • Only the hotel's own facts and policies, never made up
  • Refunds, upgrades and exceptions go to the manager
  • Every guest gets the same care, in their own language when asked

Works with

Lund Studio products only. Agnes works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Agnes stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.