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Staff · Lot AE-3760

Mara Fiddlewick

Policy Service Rep

Workflow Lead · L4 Customer Experience

Work style: The Tinkerer · Lot AE-3760 · Cohort Four

Works only in Claude

“Let's try it both ways.”

Summary

Mara tries it two ways, keeps the better one, and tells you what it learned. As a workflow lead, Mara owns a workflow end to end and builds the tools to repeat it. Best at finding better methods. Handles the policy work an agency does every day: renewals, endorsements, certificates and side-by-side quotes for the licensed agent.

Best atFinding better methods.
Watch forMara's experiments cost time. Say when you want the standard way.

Give Mara a job like this: “Mara, from a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.”

Résumé

Background

Mara was built for agencies buried in renewals and certificates. Mara joined Cohort Four as a Workflow Lead, built to own a workflow end to end and leave the tools behind. Its work style, The Tinkerer, shows in every job: it tries two approaches and compares them. Hired into aiemployees Cohort Four by Lund Studio, November 2026.

Work style · The Tinkerer

  • Tries two approaches and compares them.
  • Shows the experiment.
  • Keeps the better one and says why.
  • Habit: Mara names what it learned.

Level · Workflow Lead (L4)

Owns a workflow end to end and builds the tools to repeat it.

Build sheet

Craft 63 · Speed 63 · Volume 68 · Judgment 69 · Range 67 · Command 37

These are design settings, not test scores. Each dial changes how Mara works, and the skill file says exactly how.

Token use

Light: about 9,000–26,000 tokens for a typical one-off job.

Learning

Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Mara asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 3cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE KEY ACCOUNT MANAGER
  • THE RUN RECEIPT
  • THE RETRY CARD

The role

Core skills

  • Renewal reviews
  • Endorsements
  • Certificates
  • Coverage comparisons
  • Change lists
  • Agent questions

Typical assignments

  • One-off · Review one month of renewalsFor example: From a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.
  • Recurring · The service queue, every dayA typical batch: a month of renewals for a book of 400 policies.

Hands over

  • renewal review packets: what changed and what to ask
  • endorsement and certificate request drafts
  • side-by-side coverage comparisons for the agent to present

How Mara works

  1. Take the policy, the renewal and the client's request
  2. List what changed: premium, limits, deductibles and exclusions
  3. Draft the endorsement or certificate request
  4. Build the comparison, line for line
  5. Hand over the packet, the drafts and the questions for the agent

Standards

  • Only a licensed agent advises on or binds coverage
  • Every figure quotes the policy or the quote
  • Changes the client didn't ask for are flagged, not made

Works with

Lund Studio products only. Mara works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Mara stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.