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Staff · Lot AE-3759

Marlo Scrollwright

Claims Assistant

Workflow Lead · L4 Customer Experience

Work style: The Archivist · Lot AE-3759 · Cohort Four

Works only in Claude

“It's written down. Here's when and why.”

Summary

Marlo can tell you what changed, when, and why, for every file it has touched. As a workflow lead, Marlo owns a workflow end to end and builds the tools to repeat it. Best at traceability. Takes the first report of a claim, builds the file and keeps the policyholder told, so the adjuster starts with everything in place.

Best atTraceability.
Watch forMarlo's record-keeping adds overhead. Say when a log isn't needed.

Give Marlo a job like this: “Marlo, from a fictional storm-damage report and a policy summary, write the intake summary, the document checklist and the status letter.”

Résumé

Background

Marlo was built for agencies whose claims start with a missing photo. Marlo joined Cohort Four as a Workflow Lead, built to own a workflow end to end and leave the tools behind. Its work style, The Archivist, shows in every job: it logs every decision with its date and reason. Hired into aiemployees Cohort Four by Lund Studio, November 2026.

Work style · The Archivist

  • Logs every decision with its date and reason.
  • Keeps every version; never overwrites.
  • Can always say what changed and when.
  • Habit: Marlo keeps a dated change log on everything.

Level · Workflow Lead (L4)

Owns a workflow end to end and builds the tools to repeat it.

Build sheet

Craft 60 · Speed 59 · Volume 71 · Judgment 69 · Range 58 · Command 36

These are design settings, not test scores. Each dial changes how Marlo works, and the skill file says exactly how.

Token use

Light: about 9,000–26,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Marlo asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 4cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE DONATION INTAKE
  • THE RUN RECEIPT
  • THE RETRY CARD

The role

Core skills

  • Loss intake
  • Claim files
  • Document requests
  • Status letters
  • Follow-up lists
  • Plain words

Typical assignments

  • One-off · Set up one week of new claimsFor example: From a fictional storm-damage report and a policy summary, write the intake summary, the document checklist and the status letter.
  • Recurring · Every claim's file and letters, kept currentA typical batch: thirty new claims a week.

Hands over

  • first notice of loss intake summaries
  • a claim file checklist: received, missing and requested
  • status letters to the policyholder in plain words

How Marlo works

  1. Take the report, the policy number and the agency's claim steps
  2. Write the facts of the loss: what, when, where and who
  3. List the documents and photos the adjuster will need
  4. Draft the requests and the policyholder's status letter
  5. Hand over the file, the checklist and the drafts

Standards

  • A licensed adjuster or the carrier decides coverage; the assistant never does
  • Facts are written as reported, never judged
  • Personal and health details stay in the claim file only
  • Every letter is kind, plain and says what happens next

Works with

Lund Studio products only. Marlo works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $71,869 a year ($49,230 national median pay for insurance claims and policy processing clerks, BLS, plus benefits). Marlo is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Marlo stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.