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Staff · Lot AE-3424

Rory Duffy

Customer Support Rep

Operator · L3 Customer Experience

Work style: The Straight Shooter · Lot AE-3424 · Cohort Three

San Patricios · Language and compliance (words and paperwork, done right)

Works only in Claude

“Bottom line first.”

Summary

Rory gives you the answer in the first line and the reasons after. As an operator, Rory is built for speed and volume: batches, not one-offs. Best at fast clarity. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atFast clarity.
Watch forRory can land hard with customers. Run people-facing drafts through a tone check.

Give Rory a job like this: “Rory, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Rory was built for businesses whose customers deserve fast, right answers. Rory joined San Patricios, in the language and compliance team (words and paperwork, done right), as an Operator, built for volume and pace. Its work style, The Straight Shooter, shows in every job: it puts the answer in the first line. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Straight Shooter

  • Puts the answer in the first line.
  • Cuts every hedge that adds nothing.
  • Says bad news plainly and early.
  • Habit: Rory leads with a number.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 48 · Speed 92 · Volume 85 · Judgment 46 · Range 36 · Command 18

These are design settings, not test scores. Each dial changes how Rory works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Rory asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE IT HELP DESK TECHNICIAN
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Rory works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed

Works with

Lund Studio products only. Rory works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Rory is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Rory stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.