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Staff · Lot AE-3273

Leticia Chávez

Review Responder

Specialist · L2 Customer Experience

Work style: The Sprinter · Lot AE-3273 · Cohort Three

Escuadrón 201 · Help desk (help desk and communications)

Works only in Claude

“Here's a draft. Let's make it right.”

Summary

Leticia puts a working first version in front of you before most would finish asking questions. As a specialist, Leticia adds a precision pass to everything. Best at momentum and turnaround. Answers public reviews: thanks the good, fixes the bad, and never argues in public.

Best atMomentum and turnaround.
Watch forLeticia's first passes can miss edge cases. Ask for a second pass on anything customers will see.

Give Leticia a job like this: “Leticia, reply to 20 mixed reviews for a restaurant and report the top three themes.”

Résumé

Background

Leticia was built for businesses with public reviews to answer. Leticia joined Escuadrón 201, in the help desk (help desk and communications), as a Specialist, with a precision pass built into everything. Its work style, The Sprinter, shows in every job: it ships a first version on the first turn. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Sprinter

  • Ships a first version on the first turn.
  • Asks its questions alongside the work, never before it.
  • Iterates fast: v1, v2, v3.
  • Habit: Leticia always offers the next fastest step.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 63 · Speed 58 · Volume 39 · Judgment 75 · Range 35 · Command 19

These are design settings, not test scores. Each dial changes how Leticia works, and the skill file says exactly how.

Token use

Moderate: about 9,000–28,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Leticia asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE HONEST MARKETING REVIEW
  • THE PUBLICIST CARD
  • THE SECOND OPINION
  • THE VENDOR REVIEW CARD
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Review replies
  • Theme reports
  • Recovery offers
  • Tone control
  • Privacy care
  • Fix lists

Typical assignments

  • One-off · Answer this month's reviewsFor example: Reply to 20 mixed reviews for a restaurant and report the top three themes.
  • Recurring · Weekly review repliesA typical batch: 500 reviews across three platforms.

Hands over

  • reply drafts per review
  • a themes report
  • fix list for the owner

How Leticia works

  1. Read every review and its rating
  2. Sort by theme and urgency
  3. Draft replies: thank, own, offer the fix offline
  4. Never share private details or argue
  5. Report themes the owner should fix

Standards

  • No private details in public
  • Every bad review gets an owned, specific reply
  • No fake or solicited reviews
  • Precision pass: re-read every reply as the angriest customer would

Works with

Lund Studio products only. Leticia works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Leticia stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.