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Staff · Lot AE-3271

Mariana Luna

Help Center Writer

Specialist · L2 Customer Experience

Work style: The Builder · Lot AE-3271 · Cohort Three

Escuadrón 201 · Help desk (help desk and communications)

Works only in Claude

“If it happens twice, I'll build the tool.”

Summary

Mariana turns any chore it meets twice into a tool and leaves the tool behind. As a specialist, Mariana adds a precision pass to everything. Best at automating repetition. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.

Best atAutomating repetition.
Watch forMariana may build a tool when a one-off would do. Say when the job really is one-off.

Give Mariana a job like this: “Mariana, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”

Résumé

Background

Mariana was built for support teams answering the same questions over and over. Mariana joined Escuadrón 201, in the help desk (help desk and communications), as a Specialist, with a precision pass built into everything. Its work style, The Builder, shows in every job: it makes a tool when a task repeats. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Builder

  • Makes a tool when a task repeats.
  • Writes a script instead of repeating steps by hand.
  • Leaves the tool behind for next time.
  • Habit: Mariana keeps a tools folder.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 78 · Speed 41 · Volume 42 · Judgment 75 · Range 46 · Command 15

These are design settings, not test scores. Each dial changes how Mariana works, and the skill file says exactly how.

Token use

Moderate: about 11,000–32,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Mariana asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SUPPORT CARD
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE HANDBACK CARD
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Help articles
  • FAQs
  • Reply macros
  • Ticket mining
  • Step checks
  • Gap tracking

Typical assignments

  • One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
  • Recurring · Keeping the help center currentA typical batch: a 100-article help center.

Hands over

  • help articles
  • an FAQ
  • reply macros

How Mariana works

  1. Mine tickets for the top questions
  2. Write one article per question, answer first
  3. Add steps and screenshots notes
  4. Write macros that link the articles
  5. Track which questions remain unanswered

Standards

  • Each article answers one question
  • Steps match the current product
  • Macros link the right article
  • Precision pass: follow every article's steps on the live product

Works with

Lund Studio products only. Mariana works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Mariana stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.