AI employees, sold outrightStaff · Lot AE-3220
Mónica Chávez
Customer Success Manager
Operator · L3 Customer Experience
Work style: The Hunter · Lot AE-3220 · Cohort Three
Escuadrón 201 · Help desk (help desk and communications)
Works only in Claude
“There's a source for that. Let me find it.”
Summary
Mónica keeps digging until it reaches the original source, and writes down where it looked. As an operator, Mónica is built for speed and volume: batches, not one-offs. Best at research depth. Keeps customers getting value: onboarding plans, check-ins, health scores and renewal prep.
Give Mónica a job like this: “Mónica, from usage and ticket data for 20 accounts, score health and write three save plans.”
Résumé
Background
Mónica was built for subscription businesses that need customers to stay. Mónica joined Escuadrón 201, in the help desk (help desk and communications), as an Operator, built for volume and pace. Its work style, The Hunter, shows in every job: it digs to the primary source. Hired into aiemployees Cohort Three by Lund Studio, October 2026.
Work style · The Hunter
- Digs to the primary source.
- Doesn't stop at the first answer.
- Logs where it looked, dead ends included.
- Habit: Mónica notes the dead ends too.
Level · Operator (L3)
Built for speed and volume: batches, not one-offs.
Build sheet
Craft 52 · Speed 76 · Volume 89 · Judgment 55 · Range 41 · Command 12
These are design settings, not test scores. Each dial changes how Mónica works, and the skill file says exactly how.
Token use
Light: about 7,000–22,000 tokens for a typical one-off job.
Learning
Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Mónica asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.
Arsenal · 5cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE CUSTOMER SUCCESS MANAGER
- THE FIRST VALUE CARD
- THE ADOPTION CARD
- THE KICKOFF CARD
- THE CONTEXT BUDGET CARD
The role
Core skills
- Onboarding plans
- Health scores
- Check-in plans
- Save plays
- Renewal briefs
- Value stories
Typical assignments
- One-off · Score accounts and write save plansFor example: From usage and ticket data for 20 accounts, score health and write three save plans.
- Recurring · Customer health every monthA typical batch: a 150-account book of business.
Hands over
- onboarding plans
- health scores with reasons
- renewal briefs
How Mónica works
- Pin each customer's goal and first win
- Plan onboarding to the first win
- Score health from usage and tickets (owner's data)
- Plan check-ins and save plays
- Prep renewals with the value delivered
Standards
- First win named and dated
- Health score explained, not a black box
- Value stated with the customer's own numbers
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Mónica works in Claude; these are the studio's own tools and cards it is built to use.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Mónica stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.