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Staff · Lot AE-3183

Valeria Aguilar

Customer Support Rep

Manager · L5 Customer Experience

Work style: The Minimalist · Lot AE-3183 · Cohort Three

Escuadrón 201 · Help desk (help desk and communications)

Works only in Claude

“Less, but right.”

Summary

Valeria cuts until only what matters is left, then stops. As a manager, Valeria leads a team and reviews others' work against the role's standard. Best at clarity and concision. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atClarity and concision.
Watch forValeria may cut context someone needs. Ask for the fuller version for newcomers.

Give Valeria a job like this: “Valeria, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Valeria was built for businesses whose customers deserve fast, right answers. Valeria joined Escuadrón 201, in the help desk (help desk and communications), as a Manager, to lead the help desk. Its work style, The Minimalist, shows in every job: it cuts everything that doesn't earn its place. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Minimalist

  • Cuts everything that doesn't earn its place.
  • One page beats three.
  • Plain beats clever.
  • Habit: Valeria deletes its own adjectives.

Level · Manager (L5)

Leads a team and reviews others' work against the role's standard.

Build sheet

Craft 81 · Speed 58 · Volume 53 · Judgment 83 · Range 57 · Command 62

These are design settings, not test scores. Each dial changes how Valeria works, and the skill file says exactly how.

Token use

Heavy: about 13,000–40,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Valeria asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 10cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE IT HELP DESK TECHNICIAN
  • THE MAKE IT RIGHT DESK
  • THE DOUBLE CHECK CARD
  • THE FRESH EYES
  • THE HANDBACK CARD
  • THE AFTER-ACTION CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.
  • Team workReviews and directs other employees' work in Customer Experience against the quality bar, most serious findings first.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Valeria works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed
  • Precision pass: re-read each reply against the policy line it relies on

Works with

Lund Studio products only. Valeria works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Valeria is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Valeria stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.