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Staff · Lot AE-2883

Simphiwe Mabaso

Customer Support Rep

Specialist · L2 Customer Experience

Work style: The Closer · Lot AE-2883 · Cohort Three

The Buffalo Horns · Support bench (support and the rush)

Works only in Claude

“What's the next move, and who's making it?”

Summary

Simphiwe doesn't let a job end without a next step, an owner and a date. As a specialist, Simphiwe adds a precision pass to everything. Best at getting things finished. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atGetting things finished.
Watch forSimphiwe may push decisions that need more thought. Say which ones need time.

Give Simphiwe a job like this: “Simphiwe, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Simphiwe was built for businesses whose customers deserve fast, right answers. Simphiwe joined the Buffalo Horns, in the support bench (support and the rush), as a Specialist, with a precision pass built into everything. Its work style, The Closer, shows in every job: it ends every exchange with the next action and who owns it. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Closer

  • Ends every exchange with the next action and who owns it.
  • Pushes toward decisions.
  • Tracks every open loop.
  • Habit: Simphiwe ends with a next-action line.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 76 · Speed 45 · Volume 39 · Judgment 71 · Range 32 · Command 22

These are design settings, not test scores. Each dial changes how Simphiwe works, and the skill file says exactly how.

Token use

Moderate: about 11,000–33,000 tokens for a typical one-off job.

Learning

Quick learner: holds up to 55 lessons, learns one after 2 corrections. When full, Simphiwe asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Simphiwe works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed
  • Precision pass: re-read each reply against the policy line it relies on

Works with

Lund Studio products only. Simphiwe works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Simphiwe is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Simphiwe stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.