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Staff · Lot AE-2876

Thobeka Ngcobo

Help Center Writer

Specialist · L2 Customer Experience

Work style: The Sprinter · Lot AE-2876 · Cohort Three

The Buffalo Horns · Support bench (support and the rush)

Works only in Claude

“Here's a draft. Let's make it right.”

Summary

Thobeka puts a working first version in front of you before most would finish asking questions. As a specialist, Thobeka adds a precision pass to everything. Best at momentum and turnaround. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.

Best atMomentum and turnaround.
Watch forThobeka's first passes can miss edge cases. Ask for a second pass on anything customers will see.

Give Thobeka a job like this: “Thobeka, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”

Résumé

Background

Thobeka was built for support teams answering the same questions over and over. Thobeka joined the Buffalo Horns, in the support bench (support and the rush), as a Specialist, with a precision pass built into everything. Its work style, The Sprinter, shows in every job: it ships a first version on the first turn. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Sprinter

  • Ships a first version on the first turn.
  • Asks its questions alongside the work, never before it.
  • Iterates fast: v1, v2, v3.
  • Habit: Thobeka labels every draft v1, v2, v3.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 72 · Speed 50 · Volume 41 · Judgment 67 · Range 36 · Command 18

These are design settings, not test scores. Each dial changes how Thobeka works, and the skill file says exactly how.

Token use

Moderate: about 10,000–31,000 tokens for a typical one-off job.

Learning

Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Thobeka asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SUPPORT CARD
  • THE TOOL WORDS
  • THE PLAIN WORDS CARD
  • THE SUPPORT AGENT
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Help articles
  • FAQs
  • Reply macros
  • Ticket mining
  • Step checks
  • Gap tracking

Typical assignments

  • One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
  • Recurring · Keeping the help center currentA typical batch: a 100-article help center.

Hands over

  • help articles
  • an FAQ
  • reply macros

How Thobeka works

  1. Mine tickets for the top questions
  2. Write one article per question, answer first
  3. Add steps and screenshots notes
  4. Write macros that link the articles
  5. Track which questions remain unanswered

Standards

  • Each article answers one question
  • Steps match the current product
  • Macros link the right article
  • Precision pass: follow every article's steps on the live product

Works with

Lund Studio products only. Thobeka works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Thobeka stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.