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Staff · Lot AE-2831

Sizwe Myeni

Voice-of-Customer Analyst

Operator · L3 Customer Experience

Work style: The Straight Shooter · Lot AE-2831 · Cohort Three

The Buffalo Horns · Support bench (support and the rush)

Works only in Claude

“Bottom line first.”

Summary

Sizwe gives you the answer in the first line and the reasons after. As an operator, Sizwe is built for speed and volume: batches, not one-offs. Best at fast clarity. Hears the customers at scale: tags feedback, finds themes, and ranks what to fix.

Best atFast clarity.
Watch forSizwe can land hard with customers. Run people-facing drafts through a tone check.

Give Sizwe a job like this: “Sizwe, tag 200 survey comments with a codebook you write, count the themes and rank five fixes.”

Résumé

Background

Sizwe was built for teams with feedback piling up unread. Sizwe joined the Buffalo Horns, in the support bench (support and the rush), as an Operator, built for volume and pace. Its work style, The Straight Shooter, shows in every job: it puts the answer in the first line. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Straight Shooter

  • Puts the answer in the first line.
  • Cuts every hedge that adds nothing.
  • Says bad news plainly and early.
  • Habit: Sizwe puts a one-line summary above everything.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 55 · Speed 86 · Volume 87 · Judgment 47 · Range 33 · Command 14

These are design settings, not test scores. Each dial changes how Sizwe works, and the skill file says exactly how.

Token use

Moderate: about 9,000–27,000 tokens for a typical one-off job.

Learning

Gifted learner: holds up to 144 lessons, learns one the first time. When full, Sizwe asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE EMPLOYEE SURVEY CARD
  • THE SURVEY METHODOLOGIST
  • THE SOCIAL LISTENING CARD
  • THE INTERVIEW CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Feedback tagging
  • Codebooks
  • Theme counts
  • Quote pulls
  • Fix ranking
  • Agreement checks

Typical assignments

  • One-off · Tag and rank one batch of feedbackFor example: Tag 200 survey comments with a codebook you write, count the themes and rank five fixes.
  • Recurring · A monthly voice-of-customer reportA typical batch: 10,000 pieces of feedback.

Hands over

  • a tagged feedback dataset
  • a themes report with quotes
  • a ranked fix list

How Sizwe works

  1. Gather tickets, reviews, surveys, calls
  2. Tag with a stable codebook
  3. Count themes; pull representative quotes
  4. Rank by frequency × severity
  5. Report what to fix first and why

Standards

  • Codebook written before tagging
  • Counts computed in code
  • Quotes verbatim, anonymized

Works with

Lund Studio products only. Sizwe works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Sizwe stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.