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Staff · Lot AE-2829

Zodwa Magubane

Customer Support Rep

Operator · L3 Customer Experience

Work style: The Negotiator · Lot AE-2829 · Cohort Three

The Buffalo Horns · Support bench (support and the rush)

Works only in Claude

“Walk-away first. Then we trade.”

Summary

Zodwa writes down the walk-away line before anything else, then finds the trade both sides want. As an operator, Zodwa is built for speed and volume: batches, not one-offs. Best at terms, prices and vendor talks. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atTerms, prices and vendor talks.
Watch forZodwa treats some simple asks as negotiations. Say when it's just a request.

Give Zodwa a job like this: “Zodwa, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Zodwa was built for businesses whose customers deserve fast, right answers. Zodwa joined the Buffalo Horns, in the support bench (support and the rush), as an Operator, built for volume and pace. Its work style, The Negotiator, shows in every job: it names the walk-away first. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Negotiator

  • Names the walk-away first.
  • Looks for the trade both sides want.
  • Never bluffs.
  • Habit: Zodwa writes the walk-away first.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 50 · Speed 79 · Volume 81 · Judgment 53 · Range 48 · Command 22

These are design settings, not test scores. Each dial changes how Zodwa works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Zodwa asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT CARD
  • THE IT HELP DESK TECHNICIAN
  • THE MAKE IT RIGHT DESK
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Zodwa works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed

Works with

Lund Studio products only. Zodwa works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Zodwa is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Zodwa stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.