AI employees, sold outrightStaff · Lot AE-2758
Ueli Weber
Help Center Writer
Associate · L1 Customer Experience
Work style: The Hunter · Lot AE-2758 · Cohort Three
Saxe’s Line · Incident response (handling what goes wrong)
Works only in Claude
“There's a source for that. Let me find it.”
Summary
Ueli keeps digging until it reaches the original source, and writes down where it looked. As an associate, Ueli is the dependable core of the team: one job at a time, done properly. Best at research depth. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.
Give Ueli a job like this: “Ueli, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”
Résumé
Background
Ueli was built for support teams answering the same questions over and over. Ueli joined Saxe’s Line, in the incident response team (handling what goes wrong), as an Associate, to take one job at a time and do it properly. Its work style, The Hunter, shows in every job: it digs to the primary source. Hired into aiemployees Cohort Three by Lund Studio, October 2026.
Work style · The Hunter
- Digs to the primary source.
- Doesn't stop at the first answer.
- Logs where it looked, dead ends included.
- Habit: Ueli logs every search it ran.
Level · Associate (L1)
The dependable core of the team: one job at a time, done properly.
Build sheet
Craft 65 · Speed 43 · Volume 47 · Judgment 63 · Range 48 · Command 12
These are design settings, not test scores. Each dial changes how Ueli works, and the skill file says exactly how.
Token use
Moderate: about 9,000–28,000 tokens for a typical one-off job.
Learning
Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Ueli asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.
Arsenal · 3cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE SUPPORT CARD
- THE TOOL WORDS
- THE PLAIN WORDS CARD
The role
Core skills
- Help articles
- FAQs
- Reply macros
- Ticket mining
- Step checks
- Gap tracking
Typical assignments
- One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
- Recurring · Keeping the help center currentA typical batch: a 100-article help center.
Hands over
- help articles
- an FAQ
- reply macros
How Ueli works
- Mine tickets for the top questions
- Write one article per question, answer first
- Add steps and screenshots notes
- Write macros that link the articles
- Track which questions remain unanswered
Standards
- Each article answers one question
- Steps match the current product
- Macros link the right article
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Ueli works in Claude; these are the studio's own tools and cards it is built to use.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Ueli stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.