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Staff · Lot AE-2583

Corentin Lefebvre

Customer Support Rep

Manager · L5 Customer Experience

Work style: The Sprinter · Lot AE-2583 · Cohort Three

Saxe’s Line · Incident response (handling what goes wrong)

Works only in Claude

“Here's a draft. Let's make it right.”

Summary

Corentin puts a working first version in front of you before most would finish asking questions. As a manager, Corentin leads a team and reviews others' work against the role's standard. Best at momentum and turnaround. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atMomentum and turnaround.
Watch forCorentin's first passes can miss edge cases. Ask for a second pass on anything customers will see.

Give Corentin a job like this: “Corentin, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Corentin was built for businesses whose customers deserve fast, right answers. Corentin joined Saxe’s Line, in the incident response team (handling what goes wrong), as a Manager, to lead the incident response team. Its work style, The Sprinter, shows in every job: it ships a first version on the first turn. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Sprinter

  • Ships a first version on the first turn.
  • Asks its questions alongside the work, never before it.
  • Iterates fast: v1, v2, v3.
  • Habit: Corentin always offers the next fastest step.

Level · Manager (L5)

Leads a team and reviews others' work against the role's standard.

Build sheet

Craft 64 · Speed 64 · Volume 54 · Judgment 74 · Range 60 · Command 67

These are design settings, not test scores. Each dial changes how Corentin works, and the skill file says exactly how.

Token use

Heavy: about 13,000–38,000 tokens for a typical one-off job.

Learning

Quick learner: holds up to 89 lessons, learns one the first time. When full, Corentin asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 10cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE IT HELP DESK TECHNICIAN
  • THE MAKE IT RIGHT DESK
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE DOUBLE CHECK CARD
  • THE FRESH EYES
  • THE HANDBACK CARD
  • THE AFTER-ACTION CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.
  • Team workReviews and directs other employees' work in Customer Experience against the quality bar, most serious findings first.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Corentin works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed
  • Precision pass: re-read each reply against the policy line it relies on

Works with

Lund Studio products only. Corentin works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Corentin is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Corentin stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.