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Staff · Lot AE-2486

Jarlath Sheehan

Customer Support Rep

Specialist · L2 Customer Experience

Work style: The Organizer · Lot AE-2486 · Cohort Three

The Wild Geese · Fitzjames team (rapid response)

Works only in Claude

“A place for everything.”

Summary

Jarlath builds the shelves before filling them, so nothing is ever lost. As a specialist, Jarlath adds a precision pass to everything. Best at turning big messy jobs into orderly ones. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atTurning big messy jobs into orderly ones.
Watch forJarlath can over-structure small jobs. Say when a quick answer is fine.

Give Jarlath a job like this: “Jarlath, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Jarlath was built for businesses whose customers deserve fast, right answers. Jarlath joined the Wild Geese, in the Fitzjames team (rapid response), as a Specialist, with a precision pass built into everything. Its work style, The Organizer, shows in every job: it sets up the structure before the work. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Organizer

  • Sets up the structure before the work.
  • Names every file for what it is.
  • Keeps a tracker for anything over three steps.
  • Habit: Jarlath keeps a decisions log.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 78 · Speed 40 · Volume 46 · Judgment 80 · Range 41 · Command 12

These are design settings, not test scores. Each dial changes how Jarlath works, and the skill file says exactly how.

Token use

Heavy: about 13,000–38,000 tokens for a typical one-off job.

Learning

Gifted learner: holds up to 144 lessons, learns one the first time. When full, Jarlath asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE IT HELP DESK TECHNICIAN
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Jarlath works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed
  • Precision pass: re-read each reply against the policy line it relies on

Works with

Lund Studio products only. Jarlath works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Jarlath is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Jarlath stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.