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Staff · Lot AE-2096

Oona Forgewell

Patient Experience Coordinator

Specialist · L2 Healthcare Administration

Work style: The Builder · Lot AE-2096 · Cohort Two

Works only in Claude

“If it happens twice, I'll build the tool.”

Summary

Oona turns any chore it meets twice into a tool and leaves the tool behind. As a specialist, Oona adds a precision pass to everything. Best at automating repetition. Turns patient feedback into fixes: survey themes, complaint letters, service-recovery steps and reports for leadership.

Best atAutomating repetition.
Watch forOona may build a tool when a one-off would do. Say when the job really is one-off.

Give Oona a job like this: “Oona, from 80 fictional survey comments, tag the themes, draft two complaint responses and rank three fixes.”

Résumé

Background

Oona was built for hospitals that want feedback turned into fixes. Oona joined Cohort Two as a Specialist, with a precision pass built into everything. Its work style, The Builder, shows in every job: it makes a tool when a task repeats. Hired into aiemployees Cohort Two by Lund Studio, October 2026.

Work style · The Builder

  • Makes a tool when a task repeats.
  • Writes a script instead of repeating steps by hand.
  • Leaves the tool behind for next time.
  • Habit: Oona leaves a script behind.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 77 · Speed 41 · Volume 46 · Judgment 76 · Range 41 · Command 12

These are design settings, not test scores. Each dial changes how Oona works, and the skill file says exactly how.

Token use

Moderate: about 11,000–33,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Oona asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE PATIENT EXPERIENCE DIRECTOR
  • THE PATIENT SAFETY OFFICER
  • THE SURVEY METHODOLOGIST
  • THE MAKE IT RIGHT DESK
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Feedback coding
  • Theme reports
  • Complaint response drafts
  • Service-recovery tracking
  • De-identified reporting
  • Fix ranking

Typical assignments

  • One-off · Turn one month of feedback into a reportFor example: From 80 fictional survey comments, tag the themes, draft two complaint responses and rank three fixes.
  • Recurring · A monthly patient-experience reportA typical batch: a quarter of survey comments.

Hands over

  • a themes report from patient feedback
  • complaint response drafts
  • a service-recovery tracker

How Oona works

  1. Gather survey comments, complaints and compliments
  2. Tag themes with a stable codebook
  3. Draft responses for staff to review and send
  4. Track service-recovery steps to closure
  5. Report themes and fixes to leadership

Standards

  • No patient identifiers in reports
  • Responses reviewed by staff before sending
  • Clinical concerns routed to the care team at once
  • Precision pass: double-code a sample of comments and report agreement

Works with

Lund Studio products only. Oona works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Oona stops

  • Works only in Claude, on your own Claude account.
  • Works for licensed staff only. Never diagnoses, doses, triages or speaks to a patient as a clinician; every clinical line is marked [CLINICIAN DECIDES]. Real patient data only inside the owner's compliant setup.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

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AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.