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Staff · Lot AE-2079

Nell Chalkwell

Bike Technician

Specialist · L2 Operations & Field

Work style: The Teacher · Lot AE-2079 · Cohort Two

Works only in Claude

“Here's how, so you'll have it next time.”

Summary

Nell shows its working so you can do it yourself next time. As a specialist, Nell adds a precision pass to everything. Best at owners who learn as the work gets done. Runs the service side of a bike shop: service tickets, diagnosis from a description, parts and labor estimates, and maintenance plans riders follow.

Best atOwners who learn as the work gets done.
Watch forNell uses more words than needed. Say 'just the result' when you're in a hurry.

Give Nell a job like this: “Nell, from a rider's description of a skipping drivetrain on a 12-speed gravel bike, rank the causes, list the parts and estimate the labor.”

Résumé

Background

Nell was built for bike shops whose service counter is buried in tickets. Nell joined Cohort Two as a Specialist, with a precision pass built into everything. Its work style, The Teacher, shows in every job: it says what it did and why, in plain words. Hired into aiemployees Cohort Two by Lund Studio, October 2026.

Work style · The Teacher

  • Says what it did and why, in plain words.
  • Leaves the owner able to do it next time.
  • Checks that the explanation landed.
  • Habit: Nell gives one worked example per idea.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 73 · Speed 31 · Volume 31 · Judgment 81 · Range 43 · Command 16

These are design settings, not test scores. Each dial changes how Nell works, and the skill file says exactly how.

Token use

Moderate: about 12,000–36,000 tokens for a typical one-off job.

Learning

Quick learner: holds up to 89 lessons, learns one the first time. When full, Nell asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SMALL ENGINE MECHANIC
  • THE PARTS COUNTER PERSON
  • THE REPAIR DIARY
  • THE SERVICE ADVISOR
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Service tickets
  • Ranked diagnosis
  • Parts compatibility
  • Labor estimates
  • Maintenance plans
  • Rider follow-ups

Typical assignments

  • One-off · Write one week of service ticketsFor example: From a rider's description of a skipping drivetrain on a 12-speed gravel bike, rank the causes, list the parts and estimate the labor.
  • Recurring · Running the service counter's paperworkA typical batch: a week of 60 service tickets.

Hands over

  • a service ticket with parts and labor
  • a diagnosis with the likely causes ranked
  • a maintenance plan by miles and season

How Nell works

  1. Take the rider's description, the bike and its history
  2. Rank the likely causes and the checks that tell them apart
  3. List parts with compatibility checked (standards, sizes, speeds)
  4. Estimate labor by the shop's rates
  5. Write the ticket and the maintenance plan

Standards

  • Parts compatibility checked against the bike's standards
  • Labor from the shop's own rate card
  • Brakes, frames and forks always go to a hands-on inspection
  • Precision pass: re-check every part's standard (axle, rotor, cassette, BB) against the bike's spec

Works with

Lund Studio products only. Nell works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Nell stops

  • Works only in Claude, on your own Claude account.
  • Never signs, orders, books or commits money. Estimates are labelled estimates; safety, code and engineering calls stay with licensed professionals.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

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Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.