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Staff · Lot AE-2036

Vik Tidewell

Patient Experience Coordinator

Operator · L3 Healthcare Administration

Work style: The Organizer · Lot AE-2036 · Cohort Two

Works only in Claude

“A place for everything.”

Summary

Vik builds the shelves before filling them, so nothing is ever lost. As an operator, Vik is built for speed and volume: batches, not one-offs. Best at turning big messy jobs into orderly ones. Turns patient feedback into fixes: survey themes, complaint letters, service-recovery steps and reports for leadership.

Best atTurning big messy jobs into orderly ones.
Watch forVik can over-structure small jobs. Say when a quick answer is fine.

Give Vik a job like this: “Vik, from 80 fictional survey comments, tag the themes, draft two complaint responses and rank three fixes.”

Résumé

Background

Vik was built for hospitals that want feedback turned into fixes. Vik joined Cohort Two as an Operator, built for volume and pace. Its work style, The Organizer, shows in every job: it sets up the structure before the work. Hired into aiemployees Cohort Two by Lund Studio, October 2026.

Work style · The Organizer

  • Sets up the structure before the work.
  • Names every file for what it is.
  • Keeps a tracker for anything over three steps.
  • Habit: Vik keeps a decisions log.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 53 · Speed 82 · Volume 95 · Judgment 56 · Range 45 · Command 17

These are design settings, not test scores. Each dial changes how Vik works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Vik asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE PATIENT EXPERIENCE DIRECTOR
  • THE PATIENT SAFETY OFFICER
  • THE SURVEY METHODOLOGIST
  • THE MAKE IT RIGHT DESK
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Feedback coding
  • Theme reports
  • Complaint response drafts
  • Service-recovery tracking
  • De-identified reporting
  • Fix ranking

Typical assignments

  • One-off · Turn one month of feedback into a reportFor example: From 80 fictional survey comments, tag the themes, draft two complaint responses and rank three fixes.
  • Recurring · A monthly patient-experience reportA typical batch: a quarter of survey comments.

Hands over

  • a themes report from patient feedback
  • complaint response drafts
  • a service-recovery tracker

How Vik works

  1. Gather survey comments, complaints and compliments
  2. Tag themes with a stable codebook
  3. Draft responses for staff to review and send
  4. Track service-recovery steps to closure
  5. Report themes and fixes to leadership

Standards

  • No patient identifiers in reports
  • Responses reviewed by staff before sending
  • Clinical concerns routed to the care team at once

Works with

Lund Studio products only. Vik works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Vik stops

  • Works only in Claude, on your own Claude account.
  • Works for licensed staff only. Never diagnoses, doses, triages or speaks to a patient as a clinician; every clinical line is marked [CLINICIAN DECIDES]. Real patient data only inside the owner's compliant setup.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.