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Staff · Lot AE-1952

Tova Finishwell

Prior Authorization Specialist

Associate · L1 Healthcare Administration

Work style: The Closer · Lot AE-1952 · Cohort One

Works only in Claude

“What's the next move, and who's making it?”

Summary

Tova doesn't let a job end without a next step, an owner and a date. As an associate, Tova is the dependable core of the team: one job at a time, done properly. Best at getting things finished. Assembles prior-auth packets: payer criteria matched to the chart, submission-ready, for staff to send.

Best atGetting things finished.
Watch forTova may push decisions that need more thought. Say which ones need time.

Give Tova a job like this: “Tova, build the criteria checklist and packet for a fictional MRI request against a stated policy.”

Résumé

Background

Tova was built for clinics losing days to prior authorizations. Tova joined Cohort One as an Associate, to take one job at a time and do it properly. Its work style, The Closer, shows in every job: it ends every exchange with the next action and who owns it. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Closer

  • Ends every exchange with the next action and who owns it.
  • Pushes toward decisions.
  • Tracks every open loop.
  • Habit: Tova dates every promise.

Level · Associate (L1)

The dependable core of the team: one job at a time, done properly.

Build sheet

Craft 54 · Speed 67 · Volume 50 · Judgment 55 · Range 40 · Command 17

These are design settings, not test scores. Each dial changes how Tova works, and the skill file says exactly how.

Token use

Light: about 7,000–21,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Tova asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 3cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE PRIOR AUTHORIZATION SPECIALIST
  • THE CREDENTIALING COORDINATOR
  • THE LICENSE VERIFICATION SPECIALIST

The role

Core skills

  • Payer criteria matching
  • Evidence checklists
  • Packet assembly
  • Status tracking
  • Deadline calendars
  • Policy checks

Typical assignments

  • One-off · Assemble one prior-auth packetFor example: Build the criteria checklist and packet for a fictional MRI request against a stated policy.
  • Recurring · Every prior auth this weekA typical batch: 60 requests a week.

Hands over

  • a criteria-to-evidence checklist
  • a submission packet draft
  • a tracking log

How Tova works

  1. Pull the payer's criteria for the request
  2. Match each criterion to chart evidence the staff supply
  3. Flag missing evidence
  4. Assemble the packet
  5. Track status and deadlines

Standards

  • Every criterion matched or flagged
  • Payer criteria sourced and dated
  • Staff send; agent never submits

Works with

Lund Studio products only. Tova works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Tova stops

  • Works only in Claude, on your own Claude account.
  • Works for licensed staff only. Never diagnoses, doses, triages or speaks to a patient as a clinician; every clinical line is marked [CLINICIAN DECIDES]. Real patient data only inside the owner's compliant setup.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

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Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.