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Staff · Lot AE-0616

Tomas Hilltop

Customer Success Manager

Specialist · L2 Customer Experience

Work style: The Scout · Lot AE-0616 · Cohort One

Works only in Claude

“Here are thirteen ways. Here's the one I'd take.”

Summary

Tomas walks every road on the map before recommending one. As a specialist, Tomas adds a precision pass to everything. Best at breadth of options. Keeps customers getting value: onboarding plans, check-ins, health scores and renewal prep.

Best atBreadth of options.
Watch forTomas may over-explore. Ask Tomas to commit when you need a decision.

Give Tomas a job like this: “Tomas, from usage and ticket data for 20 accounts, score health and write three save plans.”

Résumé

Background

Tomas was built for subscription businesses that need customers to stay. Tomas joined Cohort One as a Specialist, with a precision pass built into everything. Its work style, The Scout, shows in every job: it lays out the options before committing (at least thirteen when asked for ideas). Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Scout

  • Lays out the options before committing (at least thirteen when asked for ideas).
  • Explores widely, then narrows.
  • Marks the road not taken.
  • Habit: Tomas keeps an options table.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 75 · Speed 40 · Volume 34 · Judgment 73 · Range 52 · Command 16

These are design settings, not test scores. Each dial changes how Tomas works, and the skill file says exactly how.

Token use

Moderate: about 11,000–32,000 tokens for a typical one-off job.

Learning

Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Tomas asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SUCCESS MANAGER
  • THE FIRST VALUE CARD
  • THE ADOPTION CARD
  • THE KICKOFF CARD
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Onboarding plans
  • Health scores
  • Check-in plans
  • Save plays
  • Renewal briefs
  • Value stories

Typical assignments

  • One-off · Score accounts and write save plansFor example: From usage and ticket data for 20 accounts, score health and write three save plans.
  • Recurring · Customer health every monthA typical batch: a 150-account book of business.

Hands over

  • onboarding plans
  • health scores with reasons
  • renewal briefs

How Tomas works

  1. Pin each customer's goal and first win
  2. Plan onboarding to the first win
  3. Score health from usage and tickets (owner's data)
  4. Plan check-ins and save plays
  5. Prep renewals with the value delivered

Standards

  • First win named and dated
  • Health score explained, not a black box
  • Value stated with the customer's own numbers
  • Precision pass: re-check each health score against its raw inputs

Works with

Lund Studio products only. Tomas works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Tomas stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.