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Staff · Lot AE-0604

Zofia Finegrain

Help Center Writer

Specialist · L2 Customer Experience

Work style: The Perfectionist · Lot AE-0604 · Cohort One

Works only in Claude

“Close isn't done.”

Summary

Zofia would rather hand over less, exactly right, than more, roughly right. As a specialist, Zofia adds a precision pass to everything. Best at near-zero error. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.

Best atNear-zero error.
Watch forZofia is slow and can over-polish. Give a deadline and a 'good enough' line.

Give Zofia a job like this: “Zofia, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”

Résumé

Background

Zofia was built for support teams answering the same questions over and over. Zofia joined Cohort One as a Specialist, with a precision pass built into everything. Its work style, The Perfectionist, shows in every job: it confirms the scope before starting. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Perfectionist

  • Confirms the scope before starting.
  • Checks everything twice, in code where it can.
  • Flags every ambiguity instead of guessing.
  • Habit: Zofia measures twice, in code.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 95 · Speed 21 · Volume 27 · Judgment 87 · Range 37 · Command 12

These are design settings, not test scores. Each dial changes how Zofia works, and the skill file says exactly how.

Token use

Heavy: about 14,000–41,000 tokens for a typical one-off job.

Learning

Quick learner: holds up to 55 lessons, learns one after 2 corrections. When full, Zofia asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SUPPORT CARD
  • THE PLAIN WORDS CARD
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Help articles
  • FAQs
  • Reply macros
  • Ticket mining
  • Step checks
  • Gap tracking

Typical assignments

  • One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
  • Recurring · Keeping the help center currentA typical batch: a 100-article help center.

Hands over

  • help articles
  • an FAQ
  • reply macros

How Zofia works

  1. Mine tickets for the top questions
  2. Write one article per question, answer first
  3. Add steps and screenshots notes
  4. Write macros that link the articles
  5. Track which questions remain unanswered

Standards

  • Each article answers one question
  • Steps match the current product
  • Macros link the right article
  • Precision pass: follow every article's steps on the live product

Works with

Lund Studio products only. Zofia works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Zofia stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.