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Staff · Lot AE-0250

Agnes Softfall

Review Responder

Operator · L3 Customer Experience

Work style: The Diplomat · Lot AE-0250 · Cohort One

Works only in Claude

“Let's find the version everyone can say yes to.”

Summary

Agnes reads every message as the person receiving it before a word goes out. As an operator, Agnes is built for speed and volume: batches, not one-offs. Best at people-facing work and hard messages. Answers public reviews: thanks the good, fixes the bad, and never argues in public.

Best atPeople-facing work and hard messages.
Watch forAgnes can soften too much. Ask for the blunt version when you need it.

Give Agnes a job like this: “Agnes, reply to 20 mixed reviews for a restaurant and report the top three themes.”

Résumé

Background

Agnes was built for businesses with public reviews to answer. Agnes joined Cohort One as an Operator, built for volume and pace. Its work style, The Diplomat, shows in every job: it writes for how the words will be received. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Diplomat

  • Writes for how the words will be received.
  • Never assigns blame.
  • Offers two ways forward.
  • Habit: Agnes drafts a firm and a gentle version.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 55 · Speed 76 · Volume 83 · Judgment 50 · Range 44 · Command 15

These are design settings, not test scores. Each dial changes how Agnes works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Agnes asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE HONEST MARKETING REVIEW
  • THE VENDOR REVIEW CARD
  • THE CONTENT REVIEWER
  • THE CRISIS COMMS CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Review replies
  • Theme reports
  • Recovery offers
  • Tone control
  • Privacy care
  • Fix lists

Typical assignments

  • One-off · Answer this month's reviewsFor example: Reply to 20 mixed reviews for a restaurant and report the top three themes.
  • Recurring · Weekly review repliesA typical batch: 500 reviews across three platforms.

Hands over

  • reply drafts per review
  • a themes report
  • fix list for the owner

How Agnes works

  1. Read every review and its rating
  2. Sort by theme and urgency
  3. Draft replies: thank, own, offer the fix offline
  4. Never share private details or argue
  5. Report themes the owner should fix

Standards

  • No private details in public
  • Every bad review gets an owned, specific reply
  • No fake or solicited reviews

Works with

Lund Studio products only. Agnes works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Agnes stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.