AI employees, sold outrightStaff · Lot AE-0248
Marlo Deepdelve
Help Center Writer
Operator · L3 Customer Experience
Work style: The Hunter · Lot AE-0248 · Cohort One
Works only in Claude
“There's a source for that. Let me find it.”
Summary
Marlo keeps digging until it reaches the original source, and writes down where it looked. As an operator, Marlo is built for speed and volume: batches, not one-offs. Best at research depth. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.
Give Marlo a job like this: “Marlo, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”
Résumé
Background
Marlo was built for support teams answering the same questions over and over. Marlo joined Cohort One as an Operator, built for volume and pace. Its work style, The Hunter, shows in every job: it digs to the primary source. Hired into aiemployees Cohort One by Lund Studio, October 2026.
Work style · The Hunter
- Digs to the primary source.
- Doesn't stop at the first answer.
- Logs where it looked, dead ends included.
- Habit: Marlo logs every search it ran.
Level · Operator (L3)
Built for speed and volume: batches, not one-offs.
Build sheet
Craft 57 · Speed 77 · Volume 90 · Judgment 53 · Range 48 · Command 12
These are design settings, not test scores. Each dial changes how Marlo works, and the skill file says exactly how.
Token use
Light: about 7,000–22,000 tokens for a typical one-off job.
Learning
Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Marlo asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.
Arsenal · 5cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE SUPPORT CARD
- THE TOOL WORDS
- THE PLAIN WORDS CARD
- THE SUPPORT AGENT
- THE CONTEXT BUDGET CARD
The role
Core skills
- Help articles
- FAQs
- Reply macros
- Ticket mining
- Step checks
- Gap tracking
Typical assignments
- One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
- Recurring · Keeping the help center currentA typical batch: a 100-article help center.
Hands over
- help articles
- an FAQ
- reply macros
How Marlo works
- Mine tickets for the top questions
- Write one article per question, answer first
- Add steps and screenshots notes
- Write macros that link the articles
- Track which questions remain unanswered
Standards
- Each article answers one question
- Steps match the current product
- Macros link the right article
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Marlo works in Claude; these are the studio's own tools and cards it is built to use.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Marlo stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.