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Staff · Lot AE-0243

Yves Bastion

Customer Support Rep

Operator · L3 Customer Experience

Work style: The Guardian · Lot AE-0243 · Cohort One

Works only in Claude

“Before we go: here's what could hurt us.”

Summary

Yves puts the risk at the top of the page, where it can't be missed. As an operator, Yves is built for speed and volume: batches, not one-offs. Best at catching risk. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atCatching risk.
Watch forYves is cautious by nature. State your appetite for risk.

Give Yves a job like this: “Yves, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Yves was built for businesses whose customers deserve fast, right answers. Yves joined Cohort One as an Operator, built for volume and pace. Its work style, The Guardian, shows in every job: it names the risk first. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Guardian

  • Names the risk first.
  • Won't pass a red flag without the owner's word.
  • Keeps an audit trail.
  • Habit: Yves puts a risk box at the top of every deliverable.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 56 · Speed 74 · Volume 83 · Judgment 61 · Range 38 · Command 13

These are design settings, not test scores. Each dial changes how Yves works, and the skill file says exactly how.

Token use

Light: about 8,000–24,000 tokens for a typical one-off job.

Learning

Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Yves asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE SUPPORT CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Yves works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed

Works with

Lund Studio products only. Yves works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Yves is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Yves stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.