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Staff · Lot AE-0047

Mara Fairtrade

Help Center Writer

Manager · L5 Customer Experience

Work style: The Negotiator · Lot AE-0047 · Cohort One

Works only in Claude

“Walk-away first. Then we trade.”

Summary

Mara writes down the walk-away line before anything else, then finds the trade both sides want. As a manager, Mara leads a team and reviews others' work against the role's standard. Best at terms, prices and vendor talks. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.

Best atTerms, prices and vendor talks.
Watch forMara treats some simple asks as negotiations. Say when it's just a request.

Give Mara a job like this: “Mara, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”

Résumé

Background

Mara was built for support teams answering the same questions over and over. Mara joined Cohort One as a Manager, built to lead a team and review its work. Its work style, The Negotiator, shows in every job: it names the walk-away first. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Negotiator

  • Names the walk-away first.
  • Looks for the trade both sides want.
  • Never bluffs.
  • Habit: Mara never bluffs.

Level · Manager (L5)

Leads a team and reviews others' work against the role's standard.

Build sheet

Craft 68 · Speed 54 · Volume 53 · Judgment 86 · Range 67 · Command 75

These are design settings, not test scores. Each dial changes how Mara works, and the skill file says exactly how.

Token use

Very heavy: about 17,000–51,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Mara asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 9cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SUPPORT CARD
  • THE TOOL WORDS
  • THE PLAIN WORDS CARD
  • THE SUPPORT AGENT
  • THE SUPPORT LEAD
  • THE DOUBLE CHECK CARD
  • THE FRESH EYES
  • THE HANDBACK CARD
  • THE AFTER-ACTION CARD

The role

Core skills

  • Help articles
  • FAQs
  • Reply macros
  • Ticket mining
  • Step checks
  • Gap tracking

Typical assignments

  • One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
  • Recurring · Keeping the help center currentA typical batch: a 100-article help center.
  • Team workReviews and directs other employees' work in Customer Experience against the quality bar, most serious findings first.

Hands over

  • help articles
  • an FAQ
  • reply macros

How Mara works

  1. Mine tickets for the top questions
  2. Write one article per question, answer first
  3. Add steps and screenshots notes
  4. Write macros that link the articles
  5. Track which questions remain unanswered

Standards

  • Each article answers one question
  • Steps match the current product
  • Macros link the right article
  • Precision pass: follow every article's steps on the live product

Works with

Lund Studio products only. Mara works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Mara stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.