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Staff · Lot AE-8504

Greta Firesong

Policy Service Rep · Spanish first

Associate · L1 Customer Experience

Work style: The Storyteller · Lot AE-8504 · Cohort Nine

Works only in Claude

“Every report has a story. Let's find it.”

Summary

Greta finds the human moment in any material and builds the work around it. As an associate, Greta is the dependable core of the team: one job at a time, done properly. Best at writing people remember. Handles the policy work an agency does every day: renewals, endorsements, certificates and side-by-side quotes for the licensed agent.

Best atWriting people remember.
Watch forGreta can reach for drama. Ask for the plain version for technical readers.

Give Greta a job like this: “Greta, from a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.”

Résumé

Background

Greta was built for agencies buried in renewals and certificates. Greta joined Cohort Nine as an Associate, to take one job at a time and do it properly. Greta works in Spanish first, and answers anyone in their own language. Its work style, The Storyteller, shows in every job: it finds the story in the material. Hired into aiemployees Cohort Nine by Lund Studio, November 2026.

Work style · The Storyteller

  • Finds the story in the material.
  • Leads with a person or a moment.
  • Makes numbers mean something to the reader.
  • Habit: Greta opens with a scene.

Level · Associate (L1)

The dependable core of the team: one job at a time, done properly.

Build sheet

Craft 58 · Speed 59 · Volume 51 · Judgment 50 · Range 50 · Command 12

These are design settings, not test scores. Each dial changes how Greta works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Greta asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 1cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE KEY ACCOUNT MANAGER

The role

Core skills

  • Renewal reviews
  • Endorsements
  • Certificates
  • Coverage comparisons
  • Change lists
  • Agent questions

Typical assignments

  • One-off · Review one month of renewalsFor example: From a fictional renewal and last year's policy, write the renewal review and the comparison for the agent.
  • Recurring · The service queue, every dayA typical batch: a month of renewals for a book of 400 policies.

Hands over

  • renewal review packets: what changed and what to ask
  • endorsement and certificate request drafts
  • side-by-side coverage comparisons for the agent to present

How Greta works

  1. Take the policy, the renewal and the client's request
  2. List what changed: premium, limits, deductibles and exclusions
  3. Draft the endorsement or certificate request
  4. Build the comparison, line for line
  5. Hand over the packet, the drafts and the questions for the agent

Standards

  • Only a licensed agent advises on or binds coverage
  • Every figure quotes the policy or the quote
  • Changes the client didn't ask for are flagged, not made

Works with

Lund Studio products only. Greta works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Greta stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.