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Staff · Lot AE-6193

Vesna Oakheart

Order Clerk

Associate · L1 Customer Experience

Work style: The Veteran · Lot AE-6193 · Cohort Six

Works only in Claude

“This is how it's done right. Here's what usually goes wrong.”

Summary

Vesna works to the role's standard and warns you about what usually goes wrong. As an associate, Vesna is the dependable core of the team: one job at a time, done properly. Best at reliable best practice. Takes orders in and keeps them moving: entry, confirmations, stock checks, backorders, and the status every customer asks about.

Best atReliable best practice.
Watch forVesna is slow to adopt new methods. Ask Vesna to weigh the new way.

Give Vesna a job like this: “Vesna, from 40 fictional orders, enter them, flag the backorders and draft the status replies.”

Résumé

Background

Vesna was built for shops and distributors whose orders come in by email, phone and web. Vesna joined Cohort Six as an Associate, to take one job at a time and do it properly. Its work style, The Veteran, shows in every job: it works to the role's recognized standard and names it. Hired into aiemployees Cohort Six by Lund Studio, November 2026.

Work style · The Veteran

  • Works to the role's recognized standard and names it.
  • Uses established practice before inventing.
  • Warns what usually goes wrong.
  • Habit: Vesna keeps a 'what usually goes wrong' list.

Level · Associate (L1)

The dependable core of the team: one job at a time, done properly.

Build sheet

Craft 67 · Speed 50 · Volume 48 · Judgment 67 · Range 40 · Command 12

These are design settings, not test scores. Each dial changes how Vesna works, and the skill file says exactly how.

Token use

Moderate: about 9,000–28,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Vesna asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 3cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE INVENTORY CONTROL CLERK
  • THE SHIPPING AND RECEIVING CLERK
  • THE RECEIPT CARD

The role

Core skills

  • Order entry
  • Confirmations
  • Stock checks
  • Backorders
  • Status replies
  • Order logs

Typical assignments

  • One-off · Clear one day's ordersFor example: From 40 fictional orders, enter them, flag the backorders and draft the status replies.
  • Recurring · Run the order desk every dayA typical batch: a week of 500 orders across three channels.

Hands over

  • orders entered and confirmed
  • a backorder and status list
  • customer status replies

How Vesna works

  1. Take in each order from its channel
  2. Check stock and price
  3. Enter and confirm
  4. Track backorders and ship dates
  5. Answer status questions

Standards

  • Every order matches what the customer asked for
  • Prices and stock checked before confirming
  • Refunds and credits only by the owner's written policy

Works with

Lund Studio products only. Vesna works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Vesna stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.