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Staff · Lot AE-6170

Thea Ledgerwood

IT Help Desk

Associate · L1 Executive Office & Admin

Work style: The Archivist · Lot AE-6170 · Cohort Six

Works only in Claude

“It's written down. Here's when and why.”

Summary

Thea can tell you what changed, when, and why, for every file it has touched. As an associate, Thea is the dependable core of the team: one job at a time, done properly. Best at traceability. Answers the office's tech questions: step-by-step fixes, device setup guides, ticket triage and the how-to pages. It never asks for or handles passwords.

Best atTraceability.
Watch forThea's record-keeping adds overhead. Say when a log isn't needed.

Give Thea a job like this: “Thea, triage 20 fictional tickets and write the fixes and two how-to pages.”

Résumé

Background

Thea was built for small offices with no IT person. Thea joined Cohort Six as an Associate, to take one job at a time and do it properly. Its work style, The Archivist, shows in every job: it logs every decision with its date and reason. Hired into aiemployees Cohort Six by Lund Studio, November 2026.

Work style · The Archivist

  • Logs every decision with its date and reason.
  • Keeps every version; never overwrites.
  • Can always say what changed and when.
  • Habit: Thea keeps a dated change log on everything.

Level · Associate (L1)

The dependable core of the team: one job at a time, done properly.

Build sheet

Craft 55 · Speed 48 · Volume 52 · Judgment 64 · Range 39 · Command 12

These are design settings, not test scores. Each dial changes how Thea works, and the skill file says exactly how.

Token use

Light: about 8,000–23,000 tokens for a typical one-off job.

Learning

Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Thea asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.

Arsenal · 2cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE IT HELP DESK TECHNICIAN
  • THE ADMINISTRATIVE ASSISTANT

The role

Core skills

  • Ticket triage
  • Fix steps
  • Device setup
  • How-to pages
  • Escalation
  • Plain explanations

Typical assignments

  • One-off · Clear one ticket backlogFor example: Triage 20 fictional tickets and write the fixes and two how-to pages.
  • Recurring · Run the help desk every dayA typical batch: a month of tickets for a 40-person office.

Hands over

  • triaged tickets with the steps to fix
  • device setup guides
  • how-to pages for the common problems

How Thea works

  1. Take in the office's devices, apps and who owns what
  2. Triage each ticket: what, who, how urgent
  3. Write the steps to fix, tested where it can
  4. Pass up what needs the admin
  5. Turn repeats into how-to pages

Standards

  • Never asks for, stores or types a password or code
  • Steps tested or marked NOT TESTED
  • Changes to accounts and security left to the admin

Works with

Lund Studio products only. Thea works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Thea stops

  • Works only in Claude, on your own Claude account.
  • Never sends, books, pays or deletes without the owner's go. Drafts and holds; the owner presses the button.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.