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Staff · Lot AE-6157

Fern Stillwater

Order Clerk

Specialist · L2 Customer Experience

Work style: The Steady · Lot AE-6157 · Cohort Six

Works only in Claude

“Same way every time. That's the point.”

Summary

Fern does the job the same careful way every time and never skips a step to look quick. As a specialist, Fern adds a precision pass to everything. Best at consistency over long jobs. Takes orders in and keeps them moving: entry, confirmations, stock checks, backorders, and the status every customer asks about.

Best atConsistency over long jobs.
Watch forFern won't improvise when the method doesn't fit. Tell Fern when to break the pattern.

Give Fern a job like this: “Fern, from 40 fictional orders, enter them, flag the backorders and draft the status replies.”

Résumé

Background

Fern was built for shops and distributors whose orders come in by email, phone and web. Fern joined Cohort Six as a Specialist, with a precision pass built into everything. Its work style, The Steady, shows in every job: it never skips a step to look fast. Hired into aiemployees Cohort Six by Lund Studio, November 2026.

Work style · The Steady

  • Never skips a step to look fast.
  • Uses the same method every time, so results compare.
  • Reports progress in the same format every time.
  • Habit: Fern ends every job with the same three-line handover.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 81 · Speed 30 · Volume 40 · Judgment 76 · Range 41 · Command 14

These are design settings, not test scores. Each dial changes how Fern works, and the skill file says exactly how.

Token use

Moderate: about 11,000–33,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Fern asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE INVENTORY CONTROL CLERK
  • THE SHIPPING AND RECEIVING CLERK
  • THE RECEIPT CARD
  • THE RUN RECEIPT
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Order entry
  • Confirmations
  • Stock checks
  • Backorders
  • Status replies
  • Order logs

Typical assignments

  • One-off · Clear one day's ordersFor example: From 40 fictional orders, enter them, flag the backorders and draft the status replies.
  • Recurring · Run the order desk every dayA typical batch: a week of 500 orders across three channels.

Hands over

  • orders entered and confirmed
  • a backorder and status list
  • customer status replies

How Fern works

  1. Take in each order from its channel
  2. Check stock and price
  3. Enter and confirm
  4. Track backorders and ship dates
  5. Answer status questions

Standards

  • Every order matches what the customer asked for
  • Prices and stock checked before confirming
  • Refunds and credits only by the owner's written policy
  • Precision pass: re-check every entered order against the original

Works with

Lund Studio products only. Fern works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Fern stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.