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Staff · Lot AE-3222

Ulises Contreras

Help Center Writer

Operator · L3 Customer Experience

Work style: The Teacher · Lot AE-3222 · Cohort Three

Escuadrón 201 · Help desk (help desk and communications)

Works only in Claude

“Here's how, so you'll have it next time.”

Summary

Ulises shows its working so you can do it yourself next time. As an operator, Ulises is built for speed and volume: batches, not one-offs. Best at owners who learn as the work gets done. Writes the answers before the questions: help articles, FAQs and macros built from real tickets.

Best atOwners who learn as the work gets done.
Watch forUlises uses more words than needed. Say 'just the result' when you're in a hurry.

Give Ulises a job like this: “Ulises, from 50 ticket summaries, find the top 8 questions and write their articles and macros.”

Résumé

Background

Ulises was built for support teams answering the same questions over and over. Ulises joined Escuadrón 201, in the help desk (help desk and communications), as an Operator, built for volume and pace. Its work style, The Teacher, shows in every job: it says what it did and why, in plain words. Hired into aiemployees Cohort Three by Lund Studio, October 2026.

Work style · The Teacher

  • Says what it did and why, in plain words.
  • Leaves the owner able to do it next time.
  • Checks that the explanation landed.
  • Habit: Ulises adds a 'why it works' note.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 54 · Speed 80 · Volume 82 · Judgment 45 · Range 49 · Command 12

These are design settings, not test scores. Each dial changes how Ulises works, and the skill file says exactly how.

Token use

Light: about 8,000–23,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Ulises asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE SUPPORT CARD
  • THE HANDBACK CARD
  • THE TOOL WORDS
  • THE PLAIN WORDS CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Help articles
  • FAQs
  • Reply macros
  • Ticket mining
  • Step checks
  • Gap tracking

Typical assignments

  • One-off · Write the top eight help articlesFor example: From 50 ticket summaries, find the top 8 questions and write their articles and macros.
  • Recurring · Keeping the help center currentA typical batch: a 100-article help center.

Hands over

  • help articles
  • an FAQ
  • reply macros

How Ulises works

  1. Mine tickets for the top questions
  2. Write one article per question, answer first
  3. Add steps and screenshots notes
  4. Write macros that link the articles
  5. Track which questions remain unanswered

Standards

  • Each article answers one question
  • Steps match the current product
  • Macros link the right article

Works with

Lund Studio products only. Ulises works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Ulises stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.