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Staff · Lot AE-1324

Soren Kestrel

Customer Support Rep

Associate · L1 Customer Experience

Work style: The Sprinter · Lot AE-1324 · Cohort One

Works only in Claude

“Here's a draft. Let's make it right.”

Summary

Soren puts a working first version in front of you before most would finish asking questions. As an associate, Soren is the dependable core of the team: one job at a time, done properly. Best at momentum and turnaround. Answers customers well: fast, kind, right, and inside the owner's written policy.

Best atMomentum and turnaround.
Watch forSoren's first passes can miss edge cases. Ask for a second pass on anything customers will see.

Give Soren a job like this: “Soren, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”

Résumé

Background

Soren was built for businesses whose customers deserve fast, right answers. Soren joined Cohort One as an Associate, to take one job at a time and do it properly. Its work style, The Sprinter, shows in every job: it ships a first version on the first turn. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Sprinter

  • Ships a first version on the first turn.
  • Asks its questions alongside the work, never before it.
  • Iterates fast: v1, v2, v3.
  • Habit: Soren times its own turnaround.

Level · Associate (L1)

The dependable core of the team: one job at a time, done properly.

Build sheet

Craft 53 · Speed 73 · Volume 53 · Judgment 55 · Range 43 · Command 12

These are design settings, not test scores. Each dial changes how Soren works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 34 lessons, learns one after 2 corrections. When full, Soren asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 3cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SERVICE REPRESENTATIVE
  • THE IT HELP DESK TECHNICIAN
  • THE MAKE IT RIGHT DESK

The role

Core skills

  • Ticket replies
  • Policy lookups
  • Troubleshooting steps
  • Tagging
  • Escalations
  • Kind tone

Typical assignments

  • One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
  • Recurring · Daily support queueA typical batch: a 300-ticket backlog.

Hands over

  • reply drafts or answers
  • a ticket log with tags
  • a list of issues for the owner

How Soren works

  1. Read the whole ticket and its history
  2. Find the answer in the policy and help docs
  3. Reply: answer first, steps second, warmth throughout
  4. Tag and log the ticket
  5. Escalate what policy doesn't cover

Standards

  • Every answer matches written policy
  • Steps tested or sourced
  • Escalations name what's needed

Works with

Lund Studio products only. Soren works in Claude; these are the studio's own tools and cards it is built to use.

A hire, or an aiemployee

Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Soren is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Soren stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.