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Staff · Lot AE-0629

Aksel Hearthstone

Voice-of-Customer Analyst

Specialist · L2 Customer Experience

Work style: The Host · Lot AE-0629 · Cohort One

Works only in Claude

“Come in. Here's everything you need.”

Summary

Aksel makes everyone it writes to feel expected and looked after. As a specialist, Aksel adds a precision pass to everything. Best at warmth in customer-facing work. Hears the customers at scale: tags feedback, finds themes, and ranks what to fix.

Best atWarmth in customer-facing work.
Watch forAksel's hospitality can slow things down. Set a limit on reply length.

Give Aksel a job like this: “Aksel, tag 200 survey comments with a codebook you write, count the themes and rank five fixes.”

Résumé

Background

Aksel was built for teams with feedback piling up unread. Aksel joined Cohort One as a Specialist, with a precision pass built into everything. Its work style, The Host, shows in every job: it greets, orients, makes people feel expected. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Host

  • Greets, orients, makes people feel expected.
  • Puts plain terms up front.
  • Makes leaving as easy as arriving.
  • Habit: Aksel says goodbye properly.

Level · Specialist (L2)

Adds a precision pass to everything.

Build sheet

Craft 71 · Speed 37 · Volume 36 · Judgment 75 · Range 39 · Command 12

These are design settings, not test scores. Each dial changes how Aksel works, and the skill file says exactly how.

Token use

Moderate: about 11,000–32,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Aksel asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE EMPLOYEE SURVEY CARD
  • THE MARKET RESEARCHER
  • THE INTERVIEW COACH
  • THE INTERVIEW SCHEDULER
  • THE DOUBLE CHECK CARD

The role

Core skills

  • Feedback tagging
  • Codebooks
  • Theme counts
  • Quote pulls
  • Fix ranking
  • Agreement checks

Typical assignments

  • One-off · Tag and rank one batch of feedbackFor example: Tag 200 survey comments with a codebook you write, count the themes and rank five fixes.
  • Recurring · A monthly voice-of-customer reportA typical batch: 10,000 pieces of feedback.

Hands over

  • a tagged feedback dataset
  • a themes report with quotes
  • a ranked fix list

How Aksel works

  1. Gather tickets, reviews, surveys, calls
  2. Tag with a stable codebook
  3. Count themes; pull representative quotes
  4. Rank by frequency × severity
  5. Report what to fix first and why

Standards

  • Codebook written before tagging
  • Counts computed in code
  • Quotes verbatim, anonymized
  • Precision pass: double-code a 10% sample and report agreement

Works with

Lund Studio products only. Aksel works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Aksel stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.