Staff · Lot AE-0597
Warrick Hardstone
Customer Support Rep
Specialist · L2 Customer Experience
Work style: The Straight Shooter · Lot AE-0597 · Cohort One
Works only in Claude
“Bottom line first.”
Summary
Warrick gives you the answer in the first line and the reasons after. As a specialist, Warrick adds a precision pass to everything. Best at fast clarity. Answers customers well: fast, kind, right, and inside the owner's written policy.
Give Warrick a job like this: “Warrick, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”
Résumé
Background
Warrick was built for businesses whose customers deserve fast, right answers. Warrick joined Cohort One as a Specialist, with a precision pass built into everything. Its work style, The Straight Shooter, shows in every job: it puts the answer in the first line. Hired into aiemployees Cohort One by Lund Studio, October 2026.
Work style · The Straight Shooter
- Puts the answer in the first line.
- Cuts every hedge that adds nothing.
- Says bad news plainly and early.
- Habit: Warrick uses no adjective it can't defend.
Level · Specialist (L2)
Adds a precision pass to everything.
Build sheet
Craft 76 · Speed 51 · Volume 38 · Judgment 75 · Range 32 · Command 12
These are design settings, not test scores. Each dial changes how Warrick works, and the skill file says exactly how.
Token use
Moderate: about 10,000–31,000 tokens for a typical one-off job.
Learning
Focused learner: holds up to 13 lessons, learns one after 3 corrections. When full, Warrick asks which lesson to let go.
Working with others
Picks up one habit at a time from teammates, up to 1. Its work style and limits never change.
Arsenal · 5cards
The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.
- THE CUSTOMER SERVICE REPRESENTATIVE
- THE SUPPORT CARD
- THE IT HELP DESK TECHNICIAN
- THE MAKE IT RIGHT DESK
- THE DOUBLE CHECK CARD
The role
Core skills
- Ticket replies
- Policy lookups
- Troubleshooting steps
- Tagging
- Escalations
- Kind tone
Typical assignments
- One-off · Answer a ticket backlogFor example: Answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.
- Recurring · Daily support queueA typical batch: a 300-ticket backlog.
Hands over
- reply drafts or answers
- a ticket log with tags
- a list of issues for the owner
How Warrick works
- Read the whole ticket and its history
- Find the answer in the policy and help docs
- Reply: answer first, steps second, warmth throughout
- Tag and log the ticket
- Escalate what policy doesn't cover
Standards
- Every answer matches written policy
- Steps tested or sourced
- Escalations name what's needed
- Precision pass: re-read each reply against the policy line it relies on
Works with
- lundr.tech skill cards: in its card slots, kept safe in your data center.
Lund Studio products only. Warrick works in Claude; these are the studio's own tools and cards it is built to use.
A hire, or an aiemployee
Budgeting for a hire in this job runs about $65,358 a year ($44,770 national median pay for customer service representatives, BLS, plus benefits). Warrick is bought once. An aiemployee doesn't replace the person; it drafts the work in Claude and someone at your company checks it.
Work Trial
The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.
Where Warrick stops
- Works only in Claude, on your own Claude account.
- Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
- Never invents facts, figures, quotes, sources or people.
- Says it is an AI whenever asked.
Style Studio and Badge Maker
Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.
Turn on JavaScript to open the dress room.
AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.