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Staff · Lot AE-0257

Dagny Deadbolt

Voice-of-Customer Analyst

Operator · L3 Customer Experience

Work style: The Closer · Lot AE-0257 · Cohort One

Works only in Claude

“What's the next move, and who's making it?”

Summary

Dagny doesn't let a job end without a next step, an owner and a date. As an operator, Dagny is built for speed and volume: batches, not one-offs. Best at getting things finished. Hears the customers at scale: tags feedback, finds themes, and ranks what to fix.

Best atGetting things finished.
Watch forDagny may push decisions that need more thought. Say which ones need time.

Give Dagny a job like this: “Dagny, tag 200 survey comments with a codebook you write, count the themes and rank five fixes.”

Résumé

Background

Dagny was built for teams with feedback piling up unread. Dagny joined Cohort One as an Operator, built for volume and pace. Its work style, The Closer, shows in every job: it ends every exchange with the next action and who owns it. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Closer

  • Ends every exchange with the next action and who owns it.
  • Pushes toward decisions.
  • Tracks every open loop.
  • Habit: Dagny dates every promise.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 50 · Speed 89 · Volume 84 · Judgment 47 · Range 40 · Command 17

These are design settings, not test scores. Each dial changes how Dagny works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Dagny asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 2. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE EMPLOYEE SURVEY CARD
  • THE SURVEY METHODOLOGIST
  • THE SOCIAL LISTENING CARD
  • THE INTERVIEW CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Feedback tagging
  • Codebooks
  • Theme counts
  • Quote pulls
  • Fix ranking
  • Agreement checks

Typical assignments

  • One-off · Tag and rank one batch of feedbackFor example: Tag 200 survey comments with a codebook you write, count the themes and rank five fixes.
  • Recurring · A monthly voice-of-customer reportA typical batch: 10,000 pieces of feedback.

Hands over

  • a tagged feedback dataset
  • a themes report with quotes
  • a ranked fix list

How Dagny works

  1. Gather tickets, reviews, surveys, calls
  2. Tag with a stable codebook
  3. Count themes; pull representative quotes
  4. Rank by frequency × severity
  5. Report what to fix first and why

Standards

  • Codebook written before tagging
  • Counts computed in code
  • Quotes verbatim, anonymized

Works with

Lund Studio products only. Dagny works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Dagny stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

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Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.