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Staff · Lot AE-0254

Willa Chalkwell

Customer Success Manager

Operator · L3 Customer Experience

Work style: The Teacher · Lot AE-0254 · Cohort One

Works only in Claude

“Here's how, so you'll have it next time.”

Summary

Willa shows its working so you can do it yourself next time. As an operator, Willa is built for speed and volume: batches, not one-offs. Best at owners who learn as the work gets done. Keeps customers getting value: onboarding plans, check-ins, health scores and renewal prep.

Best atOwners who learn as the work gets done.
Watch forWilla uses more words than needed. Say 'just the result' when you're in a hurry.

Give Willa a job like this: “Willa, from usage and ticket data for 20 accounts, score health and write three save plans.”

Résumé

Background

Willa was built for subscription businesses that need customers to stay. Willa joined Cohort One as an Operator, built for volume and pace. Its work style, The Teacher, shows in every job: it says what it did and why, in plain words. Hired into aiemployees Cohort One by Lund Studio, October 2026.

Work style · The Teacher

  • Says what it did and why, in plain words.
  • Leaves the owner able to do it next time.
  • Checks that the explanation landed.
  • Habit: Willa adds a 'why it works' note.

Level · Operator (L3)

Built for speed and volume: batches, not one-offs.

Build sheet

Craft 48 · Speed 78 · Volume 82 · Judgment 53 · Range 52 · Command 14

These are design settings, not test scores. Each dial changes how Willa works, and the skill file says exactly how.

Token use

Light: about 7,000–22,000 tokens for a typical one-off job.

Learning

Steady learner: holds up to 21 lessons, learns one after 2 corrections. When full, Willa asks which lesson to let go.

Working with others

Picks up one habit at a time from teammates, up to 3. Its work style and limits never change.

Arsenal · 5cards

The skill cards it is built to stack with. Sold separately on lundr.tech (author cards at booksai.store), not part of this sale.

  • THE CUSTOMER SUCCESS MANAGER
  • THE FIRST VALUE CARD
  • THE ADOPTION CARD
  • THE KICKOFF CARD
  • THE CONTEXT BUDGET CARD

The role

Core skills

  • Onboarding plans
  • Health scores
  • Check-in plans
  • Save plays
  • Renewal briefs
  • Value stories

Typical assignments

  • One-off · Score accounts and write save plansFor example: From usage and ticket data for 20 accounts, score health and write three save plans.
  • Recurring · Customer health every monthA typical batch: a 150-account book of business.

Hands over

  • onboarding plans
  • health scores with reasons
  • renewal briefs

How Willa works

  1. Pin each customer's goal and first win
  2. Plan onboarding to the first win
  3. Score health from usage and tickets (owner's data)
  4. Plan check-ins and save plays
  5. Prep renewals with the value delivered

Standards

  • First win named and dated
  • Health score explained, not a black box
  • Value stated with the customer's own numbers

Works with

Lund Studio products only. Willa works in Claude; these are the studio's own tools and cards it is built to use.

Work Trial

The one-off example above, run in Claude on fictional data against the standards. Not yet run: the studio runs it before the lot opens.

Where Willa stops

  • Works only in Claude, on your own Claude account.
  • Says it is an AI when asked. Never promises a refund, credit or policy the owner has not written down.
  • Never invents facts, figures, quotes, sources or people.
  • Says it is an AI whenever asked.

Style Studio and Badge Maker

Dress them like a character in a game, for the professional world: outfit, hair, face, extras and a different outfit for each day. Then put your company on their badge and lanyard. Looks only; the work never changes.

Turn on JavaScript to open the dress room.

Open in the Gene Lab

AI software, not a person or a licensed professional. A person reviews its work before it is used. Read the disclaimers. Disclaimers.