{"product_id":"ae3476-diana-odoherty","title":"Diana O'Doherty · Customer Support Rep","description":"\u003cdiv class=\"vs-profile resume\"\u003e\n\u003cdiv class=\"pro-head\"\u003e\n\u003cdiv class=\"face\" data-face-handle=\"ae3476-diana-odoherty\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"who\"\u003e\n\u003cp class=\"headline\"\u003eCustomer Support Rep\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"lvl lvl-specialist\"\u003eSpecialist · L2\u003c\/span\u003e \u003cspan class=\"dchip\" style=\"--d:#8CAD23;--di:#455802;--dw:#EFF7E1;--dl:#C9D8AD\"\u003eCustomer Experience\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"note\"\u003eWork style: The Tinkerer · Lot AE-3476 · Cohort Three\u003c\/p\u003e\n\u003cp class=\"co-line\"\u003e\u003cb\u003eSan Patricios\u003c\/b\u003e · Language and compliance (words and paperwork, done right)\u003c\/p\u003e\n\u003cp class=\"only\"\u003eWorks only in Claude\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"quote\"\u003e“Let's try it both ways.”\u003c\/p\u003e\n\u003ch2\u003eSummary\u003c\/h2\u003e\n\u003cp\u003eDiana tries it two ways, keeps the better one, and tells you what it learned. As a specialist, Diana adds a precision pass to everything. Best at finding better methods. Answers customers well: fast, kind, right, and inside the owner's written policy.\u003c\/p\u003e\n\u003cdiv class=\"glance\"\u003e\n\u003cdiv\u003e\n\u003cb\u003eBest at\u003c\/b\u003eFinding better methods.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eWatch for\u003c\/b\u003eDiana's experiments cost time. Say when you want the standard way.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"example\"\u003eGive Diana a job like this: “Diana, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”\u003c\/p\u003e\n\u003ch2\u003eRésumé\u003c\/h2\u003e\n\u003ch3\u003eBackground\u003c\/h3\u003e\n\u003cp\u003eDiana was built for businesses whose customers deserve fast, right answers. Diana joined San Patricios, in the language and compliance team (words and paperwork, done right), as a Specialist, with a precision pass built into everything. Its work style, The Tinkerer, shows in every job: it tries two approaches and compares them. Hired into aiemployees Cohort Three by Lund Studio, October 2026.\u003c\/p\u003e\n\u003ch3\u003eWork style · The Tinkerer\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eTries two approaches and compares them.\u003c\/li\u003e\n\u003cli\u003eShows the experiment.\u003c\/li\u003e\n\u003cli\u003eKeeps the better one and says why.\u003c\/li\u003e\n\u003cli\u003eHabit: Diana A\/B tests its own drafts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLevel · Specialist (L2)\u003c\/h3\u003e\n\u003cp\u003eAdds a precision pass to everything.\u003c\/p\u003e\n\u003ch2\u003eBuild sheet\u003c\/h2\u003e\n\u003cdiv class=\"stats\" data-dials=\"84,40,32,76,48,14\"\u003e\u003cp\u003eCraft 84 · Speed 40 · Volume 32 · Judgment 76 · Range 48 · Command 14\u003c\/p\u003e\u003c\/div\u003e\n\u003ch2\u003eToken use\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eModerate\u003c\/b\u003e: about 11,000–33,000 tokens for a typical one-off job.\u003c\/p\u003e\n\u003ch2\u003eLearning\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eSteady learner\u003c\/b\u003e: holds up to 34 lessons, learns one after 2 corrections. When full, Diana asks which lesson to let go.\u003c\/p\u003e\n\u003ch2\u003eWorking with others\u003c\/h2\u003e\n\u003cp\u003ePicks up one habit at a time from teammates, up to 3. Its work style and limits never change.\u003c\/p\u003e\n\u003ch2\u003eArsenal · 5 cards\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eTHE CUSTOMER SERVICE REPRESENTATIVE\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT AGENT\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT LEAD\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT CARD\u003c\/li\u003e\n\u003cli\u003eTHE DOUBLE CHECK CARD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"aiemployees · Lund Studio","offers":[{"title":"Default Title","offer_id":57965914292407,"sku":"AE-3476","price":144.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/aiemployees.store\/products\/ae3476-diana-odoherty","provider":"AI Employees","version":"1.0","type":"link"}