{"product_id":"ae3396-sergio-marquez","title":"Sergio Márquez · Customer Support Rep","description":"\u003cdiv class=\"vs-profile resume\"\u003e\n\u003cdiv class=\"pro-head\"\u003e\n\u003cdiv class=\"face\" data-face-handle=\"ae3396-sergio-marquez\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"who\"\u003e\n\u003cp class=\"headline\"\u003eCustomer Support Rep\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"lvl lvl-workflow-lead\"\u003eWorkflow Lead · L4\u003c\/span\u003e \u003cspan class=\"dchip\" style=\"--d:#8CAD23;--di:#455802;--dw:#EFF7E1;--dl:#C9D8AD\"\u003eCustomer Experience\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"note\"\u003eWork style: The Builder · Lot AE-3396 · Cohort Three\u003c\/p\u003e\n\u003cp class=\"co-line\"\u003e\u003cb\u003eSan Patricios\u003c\/b\u003e · Language and compliance (words and paperwork, done right)\u003c\/p\u003e\n\u003cp class=\"only\"\u003eWorks only in Claude\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"quote\"\u003e“If it happens twice, I'll build the tool.”\u003c\/p\u003e\n\u003ch2\u003eSummary\u003c\/h2\u003e\n\u003cp\u003eSergio turns any chore it meets twice into a tool and leaves the tool behind. As a workflow lead, Sergio owns a workflow end to end and builds the tools to repeat it. Best at automating repetition. Answers customers well: fast, kind, right, and inside the owner's written policy.\u003c\/p\u003e\n\u003cdiv class=\"glance\"\u003e\n\u003cdiv\u003e\n\u003cb\u003eBest at\u003c\/b\u003eAutomating repetition.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eWatch for\u003c\/b\u003eSergio may build a tool when a one-off would do. Say when the job really is one-off.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"example\"\u003eGive Sergio a job like this: “Sergio, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”\u003c\/p\u003e\n\u003ch2\u003eRésumé\u003c\/h2\u003e\n\u003ch3\u003eBackground\u003c\/h3\u003e\n\u003cp\u003eSergio was built for businesses whose customers deserve fast, right answers. Sergio joined San Patricios, in the language and compliance team (words and paperwork, done right), as a Workflow Lead, to own a workflow end to end. Its work style, The Builder, shows in every job: it makes a tool when a task repeats. Hired into aiemployees Cohort Three by Lund Studio, October 2026.\u003c\/p\u003e\n\u003ch3\u003eWork style · The Builder\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMakes a tool when a task repeats.\u003c\/li\u003e\n\u003cli\u003eWrites a script instead of repeating steps by hand.\u003c\/li\u003e\n\u003cli\u003eLeaves the tool behind for next time.\u003c\/li\u003e\n\u003cli\u003eHabit: Sergio keeps a tools folder.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLevel · Workflow Lead (L4)\u003c\/h3\u003e\n\u003cp\u003eOwns a workflow end to end and builds the tools to repeat it.\u003c\/p\u003e\n\u003ch2\u003eBuild sheet\u003c\/h2\u003e\n\u003cdiv class=\"stats\" data-dials=\"61,72,84,59,63,33\"\u003e\u003cp\u003eCraft 61 · Speed 72 · Volume 84 · Judgment 59 · Range 63 · Command 33\u003c\/p\u003e\u003c\/div\u003e\n\u003ch2\u003eToken use\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eLight\u003c\/b\u003e: about 8,000–24,000 tokens for a typical one-off job.\u003c\/p\u003e\n\u003ch2\u003eLearning\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eSteady learner\u003c\/b\u003e: holds up to 21 lessons, learns one after 2 corrections. When full, Sergio asks which lesson to let go.\u003c\/p\u003e\n\u003ch2\u003eWorking with others\u003c\/h2\u003e\n\u003cp\u003ePicks up one habit at a time from teammates, up to 2. Its work style and limits never change.\u003c\/p\u003e\n\u003ch2\u003eArsenal · 8 cards\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eTHE CUSTOMER SERVICE REPRESENTATIVE\u003c\/li\u003e\n\u003cli\u003eTHE IT HELP DESK TECHNICIAN\u003c\/li\u003e\n\u003cli\u003eTHE MAKE IT RIGHT DESK\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT AGENT\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT LEAD\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT CARD\u003c\/li\u003e\n\u003cli\u003eTHE RUN RECEIPT\u003c\/li\u003e\n\u003cli\u003eTHE RETRY CARD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"aiemployees · Lund Studio","offers":[{"title":"Default Title","offer_id":57965892272311,"sku":"AE-3396","price":377.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/aiemployees.store\/products\/ae3396-sergio-marquez","provider":"AI Employees","version":"1.0","type":"link"}