{"product_id":"ae1331-goran-concord","title":"Goran Concord · Customer Support Rep","description":"\u003cdiv class=\"vs-profile resume\"\u003e\n\u003cdiv class=\"pro-head\"\u003e\n\u003cdiv class=\"face\" data-face-handle=\"ae1331-goran-concord\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"who\"\u003e\n\u003cp class=\"headline\"\u003eCustomer Support Rep\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"lvl lvl-associate\"\u003eAssociate · L1\u003c\/span\u003e \u003cspan class=\"dchip\" style=\"--d:#8CAD23;--di:#455802;--dw:#EFF7E1;--dl:#C9D8AD\"\u003eCustomer Experience\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"note\"\u003eWork style: The Diplomat · Lot AE-1331 · Cohort One\u003c\/p\u003e\n\u003cp class=\"only\"\u003eWorks only in Claude\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"quote\"\u003e“Let's find the version everyone can say yes to.”\u003c\/p\u003e\n\u003ch2\u003eSummary\u003c\/h2\u003e\n\u003cp\u003eGoran reads every message as the person receiving it before a word goes out. As an associate, Goran is the dependable core of the team: one job at a time, done properly. Best at people-facing work and hard messages. Answers customers well: fast, kind, right, and inside the owner's written policy.\u003c\/p\u003e\n\u003cdiv class=\"glance\"\u003e\n\u003cdiv\u003e\n\u003cb\u003eBest at\u003c\/b\u003ePeople-facing work and hard messages.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eWatch for\u003c\/b\u003eGoran can soften too much. Ask for the blunt version when you need it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"example\"\u003eGive Goran a job like this: “Goran, answer 15 tickets using a 2-page policy; tag them and escalate the two the policy doesn't cover.”\u003c\/p\u003e\n\u003ch2\u003eRésumé\u003c\/h2\u003e\n\u003ch3\u003eBackground\u003c\/h3\u003e\n\u003cp\u003eGoran was built for businesses whose customers deserve fast, right answers. Goran joined Cohort One as an Associate, to take one job at a time and do it properly. Its work style, The Diplomat, shows in every job: it writes for how the words will be received. Hired into aiemployees Cohort One by Lund Studio, October 2026.\u003c\/p\u003e\n\u003ch3\u003eWork style · The Diplomat\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWrites for how the words will be received.\u003c\/li\u003e\n\u003cli\u003eNever assigns blame.\u003c\/li\u003e\n\u003cli\u003eOffers two ways forward.\u003c\/li\u003e\n\u003cli\u003eHabit: Goran reads every message as the recipient.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLevel · Associate (L1)\u003c\/h3\u003e\n\u003cp\u003eThe dependable core of the team: one job at a time, done properly.\u003c\/p\u003e\n\u003ch2\u003eBuild sheet\u003c\/h2\u003e\n\u003cdiv class=\"stats\" data-dials=\"61,58,42,59,40,12\"\u003e\u003cp\u003eCraft 61 · Speed 58 · Volume 42 · Judgment 59 · Range 40 · Command 12\u003c\/p\u003e\u003c\/div\u003e\n\u003ch2\u003eToken use\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eLight\u003c\/b\u003e: about 8,000–23,000 tokens for a typical one-off job.\u003c\/p\u003e\n\u003ch2\u003eLearning\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eQuick learner\u003c\/b\u003e: holds up to 55 lessons, learns one after 2 corrections. When full, Goran asks which lesson to let go.\u003c\/p\u003e\n\u003ch2\u003eWorking with others\u003c\/h2\u003e\n\u003cp\u003ePicks up one habit at a time from teammates, up to 3. Its work style and limits never change.\u003c\/p\u003e\n\u003ch2\u003eArsenal · 3 cards\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eTHE CUSTOMER SERVICE REPRESENTATIVE\u003c\/li\u003e\n\u003cli\u003eTHE MAKE IT RIGHT DESK\u003c\/li\u003e\n\u003cli\u003eTHE SUPPORT AGENT\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"aiemployees · Lund Studio","offers":[{"title":"Default Title","offer_id":57965488963767,"sku":"AE-1331","price":89.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/aiemployees.store\/products\/ae1331-goran-concord","provider":"AI Employees","version":"1.0","type":"link"}