{"product_id":"ae0616-tomas-hilltop","title":"Tomas Hilltop · Customer Success Manager","description":"\u003cdiv class=\"vs-profile resume\"\u003e\n\u003cdiv class=\"pro-head\"\u003e\n\u003cdiv class=\"face\" data-face-handle=\"ae0616-tomas-hilltop\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"who\"\u003e\n\u003cp class=\"headline\"\u003eCustomer Success Manager\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"lvl lvl-specialist\"\u003eSpecialist · L2\u003c\/span\u003e \u003cspan class=\"dchip\" style=\"--d:#8CAD23;--di:#455802;--dw:#EFF7E1;--dl:#C9D8AD\"\u003eCustomer Experience\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"note\"\u003eWork style: The Scout · Lot AE-0616 · Cohort One\u003c\/p\u003e\n\u003cp class=\"only\"\u003eWorks only in Claude\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"quote\"\u003e“Here are thirteen ways. Here's the one I'd take.”\u003c\/p\u003e\n\u003ch2\u003eSummary\u003c\/h2\u003e\n\u003cp\u003eTomas walks every road on the map before recommending one. As a specialist, Tomas adds a precision pass to everything. Best at breadth of options. Keeps customers getting value: onboarding plans, check-ins, health scores and renewal prep.\u003c\/p\u003e\n\u003cdiv class=\"glance\"\u003e\n\u003cdiv\u003e\n\u003cb\u003eBest at\u003c\/b\u003eBreadth of options.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eWatch for\u003c\/b\u003eTomas may over-explore. Ask Tomas to commit when you need a decision.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"example\"\u003eGive Tomas a job like this: “Tomas, from usage and ticket data for 20 accounts, score health and write three save plans.”\u003c\/p\u003e\n\u003ch2\u003eRésumé\u003c\/h2\u003e\n\u003ch3\u003eBackground\u003c\/h3\u003e\n\u003cp\u003eTomas was built for subscription businesses that need customers to stay. Tomas joined Cohort One as a Specialist, with a precision pass built into everything. Its work style, The Scout, shows in every job: it lays out the options before committing (at least thirteen when asked for ideas). Hired into aiemployees Cohort One by Lund Studio, October 2026.\u003c\/p\u003e\n\u003ch3\u003eWork style · The Scout\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eLays out the options before committing (at least thirteen when asked for ideas).\u003c\/li\u003e\n\u003cli\u003eExplores widely, then narrows.\u003c\/li\u003e\n\u003cli\u003eMarks the road not taken.\u003c\/li\u003e\n\u003cli\u003eHabit: Tomas keeps an options table.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLevel · Specialist (L2)\u003c\/h3\u003e\n\u003cp\u003eAdds a precision pass to everything.\u003c\/p\u003e\n\u003ch2\u003eBuild sheet\u003c\/h2\u003e\n\u003cdiv class=\"stats\" data-dials=\"75,40,34,73,52,16\"\u003e\u003cp\u003eCraft 75 · Speed 40 · Volume 34 · Judgment 73 · Range 52 · Command 16\u003c\/p\u003e\u003c\/div\u003e\n\u003ch2\u003eToken use\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eModerate\u003c\/b\u003e: about 11,000–32,000 tokens for a typical one-off job.\u003c\/p\u003e\n\u003ch2\u003eLearning\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eFocused learner\u003c\/b\u003e: holds up to 13 lessons, learns one after 3 corrections. When full, Tomas asks which lesson to let go.\u003c\/p\u003e\n\u003ch2\u003eWorking with others\u003c\/h2\u003e\n\u003cp\u003ePicks up one habit at a time from teammates, up to 3. Its work style and limits never change.\u003c\/p\u003e\n\u003ch2\u003eArsenal · 5 cards\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eTHE CUSTOMER SUCCESS MANAGER\u003c\/li\u003e\n\u003cli\u003eTHE FIRST VALUE CARD\u003c\/li\u003e\n\u003cli\u003eTHE ADOPTION CARD\u003c\/li\u003e\n\u003cli\u003eTHE KICKOFF CARD\u003c\/li\u003e\n\u003cli\u003eTHE DOUBLE CHECK CARD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"aiemployees · Lund Studio","offers":[{"title":"Default Title","offer_id":57965437714615,"sku":"AE-0616","price":144.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/aiemployees.store\/products\/ae0616-tomas-hilltop","provider":"AI Employees","version":"1.0","type":"link"}